CheckSammy · 2 months ago
Customer Service Representative / Dispatcher
Addison,TX,US
Full-time
Onsite
Entry Level
1+ years expCheckSammy is a company seeking a Customer Service Representative / Dispatcher to provide high-level support and expertise in managing client requests from job creation to completion. The role involves communication with clients and vendors, dispatching, and maintaining job requests while ensuring timely and effective responses to inquiries and issues.
AnalyticsRecyclingSustainabilityWaste Management
Responsibilities
Responsible for managing and maintaining job requests that were submitted by new and existing clients
Must be readily available to respond, address and/or resolve any issues or requests that may arise
Will be responsible for making sure that all clients are properly communicated to in a timely manner
Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
Must be able to multi-task via email, phone, SMS, or other channels of communication with clients
Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
Ability to work in a team environment
Ability to meet daily service level objectives and goals
Additional duties as assigned
Communicate with clients and vendors via email, phone, and/or text line
Create all new inbound jobs via email, phone, and/or text line
Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
Inform clients of all delays, completions, and cancellations regarding service request
Research, onboard, and assign new vendors as needed
Qualification
Required
Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs
One year of clerical, customer service, or data entry experience
Preferred
Previous dispatching experience
Customer Service: 1 year
College Degree or Equivalent
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
CheckSammy
CheckSammy is a waste removal company that provides same-day bulk waste removal and sustainability services.
501-1000 employees
H1B Sponsorship
CheckSammy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageTotal Funding
$65.75MKey Investors
I Squared CapitalTriplePoint CapitalZero Infinity Partners
2024-01-24Series Unknown· $45M
2024-01-24Debt Financing
2022-11-30Debt Financing
Leadership Team
Paul Botelho
President/CSO & Co-Founder
Recent News
Company data provided by crunchbase