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Altea Healthcare · 3 weeks ago

RCM Client Success Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Altea Healthcare is focused on optimizing healthcare clients' outcomes through their revenue cycle management solutions. The Client Success Specialist is responsible for ensuring client satisfaction and performance improvement by acting as a strategic partner for the clients' financial health.

Hospital & Health Care

Responsibilities

Lead implementation of clients on the Aarista RCM platform, coordinating all steps, from EDI enrollment to working with the product team to develop and deploy billing rules

Serve as the primary liaison for healthcare clients, ensuring smooth ongoing engagement

Understand client-specific RCM workflows, including billing, coding, claims management, and payer relations

Monitor key performance indicators (KPIs) such as days in A/R, denial rates, and collection percentages

Collaborate with internal teams (Operations, Product, Analytics) to resolve client issues and optimize performance

Identify opportunities for process improvement and additional service offerings

Conduct regular performance reviews and strategic planning sessions with clients

Maintain detailed documentation of client interactions, goals, and outcomes

Run client specific reporting as needed and action on items that require addressing

Stay current on healthcare regulations, payer policies, and industry trends affecting RCM

Qualification

Client success experienceMedical billing knowledgeRCM platform proficiencyEHR/EMR systemsHIPAA compliance knowledgePowerBI experienceSQL queriesAnalytical skillsMS Office Suite proficiencyPrioritizeCommunicationRelationship-building skills