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Send · 1 day ago

Senior Business Analyst

United States

Full-time

Remote

Senior Level

$100K/yr - $120K/yr

Send is a company focused on reshaping the underwriting process for commercial insurers through advanced technology. The Senior Business Analyst will play a crucial role in guiding delivery outcomes, ensuring that customer value remains central to every engagement and translating business intent into actionable solutions.

Information TechnologyInsurTechSoftware

No H1B

Hiring Manager

Liam Longstaff-Pagoni

Responsibilities

Act as a system and product subject matter expert, guiding clients, delivery partners, and internal teams on how Send’s platform can best meet business outcomes

Shape and define delivery scope, translating strategic objectives into achievable workstreams that maximise customer value and product alignment

Lead and facilitate workshops and discussions to articulate the “why” and “how” behind requirements gathered by Business Analysts

Provide clarity and direction to delivery teams, balancing business needs against system capabilities and constraints

Support Business Analysts by validating requirements, reviewing user stories, and ensuring alignment to solution scope and business objectives

Collaborate with Solution Architects and Product Managers to ensure delivery remains feasible, scalable, and aligned with Send’s product roadmap

Influence delivery direction through strong communication and stakeholder engagement, both internally and with customers

Participate in demonstrations, playback sessions, and UAT discussions, ensuring delivered functionality supports intended outcomes

Act as a guardian of delivery integrity, ensuring solutions stay within scope and aligned with the product’s intended use

Qualification

Insurance Domain ExpertiseSystem & Product KnowledgeDelivery InfluenceStakeholder EngagementAnalytical ThinkingCommunication & FacilitationBusiness Outcome FocusCollaboration

Required

Strong background in commercial or specialty insurance, ideally with exposure to underwriting workflows, MGAs, or delegated authority

Deep understanding of SaaS or enterprise platforms, with the ability to articulate system capabilities and constraints at both strategic and detailed levels

Experience steering delivery direction and priorities without formal line management responsibility

Confident working with senior client stakeholders, delivery partners, and cross-functional internal teams

Ability to assess business needs and translate them into structured, achievable technical and functional outcomes

Skilled at leading discussions, managing differing viewpoints, and achieving alignment on complex topics

Keeps the customer's business goals at the centre of delivery decisions, tying functionality to tangible value

Works closely with Business Analysts, Delivery Managers, and Product teams to create clarity and momentum in delivery

Benefits

Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.

401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.

Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.

Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.