CBIZ · 7 hours ago
Network Operations Center Analyst II
United States
Full-time
Onsite
Entry, Mid Level
2+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The NOC Analyst Level 2 will provide remote technical support primarily for Azure and Azure Virtual Desktop, addressing service issues and ensuring excellent customer service for clients.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Hiring Manager
Catherine Richenburg
Responsibilities
Must have at least two years of experience with Azure and Azure Virtual Desktop support
Be part of the service desk team, providing mostly remote support to our MSP clients
React to level 2 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation
Qualification
Required
Must have at least two years of experience with Azure and Azure Virtual Desktop support
Be part of the service desk team, providing mostly remote support to our MSP clients
React to level 2 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation
High School Diploma or GED equivalent required
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
Able to lift up to 50 lbs
Preferred
2+ years' experience in a Service Desk / NOC (or similar) environment
3+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365
2+ years supporting and troubleshooting network connectivity issues
2+ years' experience – Mobile Device Support
1+ years' experience - Server Hardware Technologies Support
2+ years' experience - Corporate Antivirus Support, VPN Connectivity Support
Knowledge and experience using a ticketing system such as ConnectWise Manage
Knowledge and experience with Layer 1, 2, and 3 troubleshooting
Knowledge and experience with Office 365 Email
Knowledge and experience with patching desktop systems
Professional level verbal and written communication skills
Exceptional customer service and phone etiquette skills
Ability to work on multiple, concurrent tasks and adapt to shifting priorities
Networking
Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
Understanding of routers and firewalls
Understanding of Terminal Services & Citrix
Understanding of relationship between switches, routers, patch panels and connecting nodes to a network
Understanding of DNS services
Detail oriented and strong problem-solving capabilities
Strong follow-up skills to ensure that problems are handled in a timely manner
Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
H1B Sponsorship
CBIZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2025-12-18
2025-12-09
Company data provided by crunchbase