CBIZ · 2 weeks ago
Network Operations Center (NOC) Analyst I
Melville, NY
Full-time
Onsite
Entry Level
2+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The Network Operations Center (NOC) Analyst I will respond to service issues, provide customer support, and maintain documentation while escalating problems as necessary.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Hiring Manager
Candace Freeman
Responsibilities
React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation
Qualification
Required
High school diploma or GED required
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Effective customer service skills
Proficient use of applicable technology
Ability to work in team environment as well as independently
Ability to analyze and prioritize multiple responsibilities
Preferred
2+ years experience in a Service Desk / NOC (or similar) environment
2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365
2+ years supporting and troubleshooting network connectivity issues
2+ years' experience – Mobile Device Support
1+ years' experience - Server Hardware Technologies Support
1+ years' experience - Corporate Antivirus Support, VPN Connectivity Support
Knowledge and experience using a ticketing system such as ConnectWise Manage
Knowledge and experience with Layer 1, 2, and 3 troubleshooting
Knowledge and experience with Office 365 Email
Knowledge and experience with patching desktop systems
Professional level verbal and written communication skills
Exceptional customer service and phone etiquette skills
Ability to work on multiple, concurrent tasks and adapt to shifting priorities
Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
H1B Sponsorship
CBIZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2025-12-18
2025-12-09
Company data provided by crunchbase