Zelis · 2 months ago
Senior Manager, Specialty Products Operations
US TX Plano
Full-time
Hybrid
Senior Level, Lead/Staff
$105K/yr - $140K/yr
8+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Senior Manager of Specialty Products Operations is responsible for overseeing operational functions related to specialty product offerings and ensuring exceptional execution in areas such as lockbox reconciliation and EDI support.
FinanceFinTechHealth Care
No H1B
Responsibilities
Lead and develop teams responsible for specialized operational services, including:
Lockbox Reconciliation Operations: Ensure timely and accurate financial reconciliations and posting activities
Sworn Statement Support: Coordinate preparation, validation, and delivery of sworn statements in compliance with regulatory and client requirements
1099 Tax Services Support: Oversee tax-related transaction processing, inquiry resolution, and service cycle management
EDI/ERA Support: Provide oversight of ERA processing, troubleshooting workflows, and operational alignment supporting product performance
Monitor performance metrics and use data to drive quality, efficiency, and scalability
Identifying root causes and leading continuous improvement initiatives across teams and product workflows
Ensure compliance with internal controls, SOPs, regulatory requirements, and client expectations
Own and manage the Purchase-to-Pay (P2P) process for the team, ensuring compliant purchasing, invoicing, and payment operations
Serve as the primary operational liaison for clearinghouse partners, managing escalations, inquiries, and overall relationship health
Facilitate cross-functional collaboration to resolve issues impacting transaction flow, data integrity, or service delivery
Maintain accurate documentation of clearinghouse processes, SLAs, and escalation protocols
Ensure strong alignment between operational needs and product strategies by engaging with Product, Technology, and Client-facing teams
Qualification
Required
Experience in healthcare payment operations, revenue management, financial services, or similar operational environments
Strong understanding of EDI transactions, particularly Electronic Remittance Advice (ERA) files
Demonstrated success leading specialized operational teams and managing complex, cross-functional relationships
Strong problem-solving skills, with the ability to bring clarity to ambiguous situations and drive structured, sustainable solutions
Excellent communication skills with the ability to influence, collaborate, and build trust across teams
Solutions-oriented mindset with a continuous improvement approach
High degree of ownership, accountability, and commitment to developing people and improving processes
Proven experience in healthcare payment operations, revenue management, or financial services
Minimum of 8 years' experience in a customer management role required
5 + years' experience in a people leadership role
Demonstrated ability to lead specialized support teams and manage cross-functional relationships
Excellent communication, problem-solving, and organizational skills
Preferred
Familiarity with lockbox operations, tax services (including 1099 processing), and sworn statement protocols
Benefits
401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2025-12-10
2025-12-04
FF News | Fintech Finance
2025-11-13
Company data provided by crunchbase