Walmart Canada · 2 months ago
(USA) Senior Manager, Claims Management
Bentonville, AR
Full-time
Onsite
Mid, Senior Level
$90K/yr - $180K/yrWalmart Inc. is a leading retail corporation, and they are seeking a Senior Manager of Claims Management. This role involves overseeing multiple claims manager teams, driving performance across various claims operations, and ensuring compliance with regulations while delivering superior service.
DeliveryRetailShopping
Responsibilities
Provide direct leadership and oversight to multiple Claims Managers who supervise teams of case managers
Responsible for an annual claim cost spend of up to $250,000,000
Provide timely feedback through claim reviews, audits, performance metric reviews, and 1:1s to promote career growth and improve claim outcomes
Provide Managers guidance and coaching to help them navigate associate performance and behavioral issues
Conduct regular one-on-one and performance check-ins to support employee growth, clarify goals, and remove barriers to success
Align team structure and resources to support business objectives and ensure effective workload distribution
Foster a high-performing, collaborative culture that supports team development and claims excellence
Review escalated claims, including high-exposure and litigated claims, and provide strategic direction; Escalate to senior leadership as outlined by the internal Escalation Requirement List
Provide reserve authority up to $750,000 and payment authority up to $150,000
Conduct performance evaluations and administer disciplinary actions
Resolve escalations from customers, associates, and clients
Champion the use of technology, AI and predictive modeling to streamline processes, enhance decision making, and drive improved claim outcomes
Implement claims strategies and key initiatives that drive operational excellence, reduces claim duration, and improves outcomes
Leverage data and key performance metrics to inform decisions, identify trends, and drive continuous improvement in claim outcomes
Identify emerging trends and recommend strategic adjustments based on actionable data insights, regulatory changes, or market shifts
Collaborate with senior leadership to define key performance indicators (KPIs) and align claims operations with company goals
Monitor claim metric performance, quality, timeliness, and compliance across teams through claim reviews, reporting, and performance dashboards
Hold state managers accountable for team results and coach them on performance improvement
Partner and collaborate with peers across the claims organization to align on projects and key initiatives and to promote consistency where appropriate
Serve as a key liaison between Claims Operations and departments such as HR, Legal, Risk, and Clients
Participate in client stewardship meetings to report on claim performance, trends, and improvement initiatives
Lead cross-functional projects aimed at enhancing claims processes, systems, or regulatory readiness
Drive leadership development among Claims Managers through mentoring, coaching, and succession planning
Champion employee engagement and retention strategies across all levels of the claims department
Promote a culture of belonging, accountability, innovation, and continuous improvement
Qualification
Required
Bachelor's degree in Business, Insurance, or related field or equivalent experience
Proven experience in developing high-performing teams
Excellent strategic thinking, analytical, and change management skills
Strong verbal, written, and presentation communication abilities
Preferred
Professional designations and/or industry experience preferred
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
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