NextGen Healthcare · 3 months ago
Specialist II, Application Managed Services
United States
Full-time
Remote
Mid Level
3+ years expNextGen Healthcare is a leading provider of healthcare technology solutions, and they are seeking a Specialist II for Application Managed Services. The role involves providing essential support to clients using NG Practice Management, addressing medical billing questions, and collaborating with internal teams to meet client needs.
AnalyticsElectronic Health Record (EHR)Health CareInformation ServicesMedical
Responsibilities
Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management
Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system
Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices
Implement new software and upgrade the NextGen application suite
Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution
Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally
25%-50% travel may be required, depending on client requirements and business needs
Flexible hours including weekend work may be required with advance notice
Perform other duties that support the overall objective of the position
Qualification
Required
Bachelor's Degree
3-5 years' experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products
NextGen Certified Professional within 90 days of onboarding
Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices
Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills
Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment
Preferred
Software and/or technical support experience
Hands-on experience with the NextGen EPM application
Experience in a medical office or familiarity with the medical billing process
Customer service experience
Company
NextGen Healthcare
NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Mumbai Angels
2025-05-02Acquired
2015-02-16Series Unknown
Leadership Team
David Sides
Board Member
Recent News
Company data provided by crunchbase