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Smith+Nephew · 9 hours ago

Senior Manager Global Commercial Training and Education (US Field)

Andover, MA

Full-time

Hybrid

Mid, Senior Level

$135K/yr - $150K/yr

3+ years exp

Smith+Nephew is a company that designs and manufactures technology for improved living. This role involves training the Americas Sports Medicine sales teams on their portfolio of solutions, ensuring the sales force is equipped with the necessary knowledge and skills to succeed in their territories.

Medical Device

Comp. & Benefits

Responsibilities

Deliver training to both new and tenured sales professionals, through various venues including live instructor led courses, virtual classrooms, and field-based training/coaching

Run learning events (classroom, webinar, field based, etc.) in the Learning Unlimited platform

Ensure that all members of the sales team are certified on the knowledge, skills, and behaviors needed to win (e.g., product, clinical and procedural knowledge, primary competitors and how to win against them, selling skills, negotiation skills, business planning, tenders)

Deliver the curriculum as aligned with Global Commercial Training competency framework, train sales reps on the Smith+Nephew selling process, and strive to accelerate sales readiness and preparedness of the sales force

Join the Commercial team on field visits (20%) to ensure the right implementation of both product/clinical competence as well as sales enablement skills’ implementation

Field based training/coaching will be on an individual or small group basis during territory-based field visits, but it could also entail local seminars, workshops, and other training events

Act as a mentor and role model for sales reps & field managers and encourage a culture of continuous learning and development. Cultivate culture of coaching for the commercial team, set the standards and governance for this coaching culture across cluster by developing coaching plan for Field managers and ensure the sustainability of this culture through proven critical metrics that will be automated on CRM or Learning Management System or any similar vehicle

Collaborate with HR and Sales Management to remediate gaps in performance. This role requires sophisticated interpersonal leadership skills to work with a broad group of cross-functional business partners (e.g. global content development, leadership coach, local marketing, sales leadership), and will work collaboratively to take on complex business opportunities related to the franchise

Develop strategic and tactical plans for your respective area for Commercial Training & Education (CT+E). Occasional participation on Leadership Teams meetings representing the CT+E function through presenting progress and ROI of key CT+E projects, progress of new hire onboarding and tenured commercial teams learning objectives, and work on the learning needs analysis outcomes to cover the learning gaps

Qualification

Sales trainingCommercial understandingCoaching skillsBilingual proficiencyAdult learning certificationProject management certificationInstructional designChallenger certificationTrain the Trainer certificationFundamental level certification