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Quince · 1 month ago

IT Engineer II

Palo Alto, California, United States

Full-time

Onsite

Mid, Senior Level

$88K/yr - $106K/yr

4+ years exp

Quince is a tech company focused on disrupting the retail industry through sustainable practices and innovative technology. They are seeking a mid-senior level IT Support Technician to manage their IT infrastructure, ensuring smooth operations and exceptional support for employees. The role involves overseeing IT asset management, providing technical support, and collaborating with global teams to implement best practices.

Retail

H1B Sponsor Likely

Responsibilities

Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning

Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals

Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences

Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)

Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues

Maintain and document IT processes, inventory records, and access control logs in line with company standards

Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance

Support office technology operations, including network troubleshooting, printer setup, and AV maintenance

Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed

Qualification

IT support experienceMacOSWindowsGoogle Workspace administrationVideo conferencing supportAsset management toolsMDM tools knowledgeNetworking conceptsData security awarenessCustomer service orientationTask prioritizationProblem-solving abilitiesDetail-orientedCollaborative work

Required

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

4–6 years of IT support experience

Prior experience in a corporate or fast-paced startup environment supporting distributed teams

Strong understanding of macOS and Windows operating systems

Proficiency with Google Workspace, Okta, and Slack administration

Experience supporting video conferencing systems such as Zoom and Google Meet

Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow)

Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)

Experience with directory and identity management platforms, especially JumpCloud

Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls

Awareness of data security and compliance standards (e.g., SOC2, ISO 27001)

Excellent problem-solving and troubleshooting abilities

Strong customer service orientation with effective communication skills

Ability to prioritize tasks and manage multiple support requests simultaneously

Detail-oriented with strong documentation habits

Comfortable working independently and collaboratively across global teams

Preferred

Experience in retail, e-commerce, or technology industries

Company

Quince

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.

Founded in 2018

San Francisco, California, US

201-500 employees

https://www.quince.com

H1B Sponsorship

Quince has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)