Capital on Tap · 2 months ago
Collections Officer - Midnight Team, Remote
United States
Full-time
Remote
Mid Level
3+ years expCapital on Tap is a company dedicated to helping small business owners through their all-in-one business credit card and spend management platform. The Collections Officer will engage with customers to manage financial arrears, negotiate repayment plans, and ensure compliance with relevant regulations while providing excellent customer service.
Credit CardsFinanceFinancial ServicesFinTech
Responsibilities
Engage directly with customers to negotiate repayment plans
Analyse financial situations to create tailored solutions
Ensure adherence to GDPR, FCA, and FDCPA regulations
Handle customer complaints and resolve conflicts effectively
Prioritize multiple tasks while maintaining high-quality standards
Work with internal and external teams to support customer outcomes
Qualification
Required
Strong communication skills, both verbal and written
Financial acumen and experience with arrears management
Proven ability to manage challenging customer interactions
Experience using multiple communication platforms (email, SMS, etc.)
Ability and skills to handle difficult conversations and deliver a fair customer outcome
Preferred
Qualifications like the Chartered Institute of Credit Management (CICM) or similar
3+ years in financial services
Benefits
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Company
Capital on Tap
Capital on Tap is a fintech company that provides a business credit card and spend management platform for small businesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4.68BKey Investors
BNP Paribas CIBAtalaya Capital
2025-11-20Debt Financing· $655.89M
2025-05-22Debt Financing· $872.6M
2025-02-21Debt Financing· $947.47M
Leadership Team
Damian Brychcy
Chief Executive Officer
Jamie Howard
CTO
Recent News
2026-01-16
2025-12-10
2025-11-23
Company data provided by crunchbase