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NetActuate · 1 month ago

Tech Support Engineer

Raleigh, NC

Full-time

Onsite

New Grad, Entry Level

NetActuate is seeking a Tech Support Engineer to provide technical support for web hosting services. The role involves interacting with customers, troubleshooting issues, and performing server maintenance and monitoring tasks.

Data CenterTelecommunications

Diversity & Inclusion

Responsibilities

Multiple responsibilities related to server installation and maintenance, network and server monitoring, customer support tickets and other duties as assigned as described

Interact with customers in a support role to handle technical support for infrastructure and systems related issues

Expected to work on assigned shift schedule unless provided a different schedule by your manager. Reasonable notice will be provided of schedule changes/modifications

We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your assigned schedule

Expected to be proficient in web hosting technologies, especially DNS and email

Familiarity with Linux/Unix command line

Will have/working towards:

Knowledge of cPanel and Web Host Manager

Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc

Skills in setting up FTP and Email clients

Qualification

Web hosting control panelsLAMP stack applicationsLinux/Unix command lineCPanelWeb Host ManagerScripting languagesCustomer supportTechnical troubleshootingCommunication tools

Required

Familiar with various web hosting control panels – Web Host Manager, cPanel, DirectAdmin, etc

Familiar with installing, configuring and troubleshooting common web applications based on the LAMP stack like WordPress, Joomla, and Magento

Comfortable working with and understanding customer requirements and issues

Familiar with a tech support environment – responding to tickets via a ticket system, phone calls via a tech support queue and escalating to senior engineers

Strong drive to learn more about linux

Light familiarity with the linux command line

Multiple responsibilities related to server installation and maintenance, network and server monitoring, customer support tickets and other duties as assigned

Interact with customers in a support role to handle technical support for infrastructure and systems related issues

Expected to work on assigned shift schedule unless provided a different schedule by your manager

Proficient in web hosting technologies, especially DNS and email

Familiarity with Linux/Unix command line

Knowledge of cPanel and Web Host Manager

Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc

Skills in setting up FTP and Email clients

Company

NetActuate

NetActuate operates one of the world's largest IPv4 and IPv6 peered networks, we deliver high-performance edge infrastructure solutions from over 40 strategic locations worldwide.

Founded in 2005