NEOGOV · 3 months ago
Director of General Services
Houston, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expNEOGOV is part of Harris County Precinct 4, where the Director of General Services plays a crucial role in overseeing operational support services for precinct facilities. The position involves managing facilities maintenance, asset control, procurement, security operations, and emergency preparedness, ensuring efficient functioning and compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve as the precinct’s owner’s representative for all facilities, responsible for safe, efficient, and compliant operations across community centers, parks assets, service centers, warehouses, and administrative offices
Own the Facilities Management Plan (policy, standards, and playbooks), including preventive maintenance (PM) schedules, work-order SLAs, and service level agreements with internal teams and vendors; manage the CMMS (e.g., ServiceNow) to track work orders, PM completion, asset lifecycle, and costs
Oversee all building systems (HVAC, electrical, plumbing, life safety, access control, generators) and coordinate testing, inspections, and corrective actions; maintain compliance with FMO, OSHA, ADA, environmental (EHS), and other applicable codes/permits
Direct custodial, grounds, and minor repairs programs; set standards for cleanliness, curb appeal, and safety; implement routine facility audits and publish corrective action plans
Lead space planning, moves, and small capital projects in coordination with the Infrastructure team; review drawings, phasing, and commissioning plans to ensure operations continuity and code compliance
Manage vendor performance (RFP input, scope of work, KPIs, invoice validation), control warranties, and optimize cost per square foot and energy/water use in partnership with Finance/Infrastructure
Maintain the Facilities Emergency Plan in alignment with COOP/IMT; ensure facilities-specific emergency procedures, shut-down/start-up checklists, and post-incident assessments are current and trained
Prepare the annual facilities capital plan (renewals, replacements, compliance-driven fixes); prioritize risk, cost, and service impact; track delivery with Infrastructure and Procurement
Own the inspection calendar (FMO, elevators, backflow, boilers, life-safety, ADA) and corrective action close-outs; maintain documentation for audits and public records
Act as Precinct 4 liaison to Harris County law enforcement agencies to support security needs for parks, community centers, and special events
Serve as the point of contact for precinct-wide security initiatives, including maintaining data sets, generating weekly reports, and managing programs such as the FLOCK camera system
Integrate facility security risk assessments (lighting, cameras, access control, incident trends) into the FM audit cycle; prioritize mitigations and track completion
Implement organizational process or policy changes as needed to improve operational efficiency
Prepare and review operational reports and schedules to ensure accuracy and effectiveness
Set departmental goals and deadlines in alignment with precinct priorities
Plan, administer, and control budgets for contracts, equipment, and supplies
Support the Operations Section Deputy for the precinct’s Continuity of Operations (COOP) plan if or when activated
Participate in emergency management operations as a Tier 1 Essential Employee and be available for after-hours response during unusual or emergency situations
Provide governance and oversight for the senior bus program and other precinct transportation activities (no day-to-day dispatch/scheduling), establishing policies, safety standards, and performance expectations
Ensure regulatory and policy compliance (applicable federal/state/county rules; ADA considerations for riders; incident response and reporting protocols)
Implement program analytics: on-time performance, ridership, trip denials, service reliability, customer feedback, and complaint resolution; publish quarterly dashboards
Perform other duties as assigned to support the mission and operations of Precinct 4
Qualification
Required
Bachelor's degree in Public Administration, Business Administration, Facilities Management, or a related field from an accredited college or university
Minimum of three (3) years of experience in operations, facilities, or general services management, preferably in a government or public sector setting
OR: Associate's degree in a related field from an accredited college or university
Minimum of five (5) years of relevant experience
OR: High school diploma or GED equivalent from an accredited college or university
Minimum of seven (7) years of relevant experience
Must possess a valid Texas driver's license and maintain a good driving record
An updated cover letter, résumé, and writing sample are required for all applicants
Strong written communication skills are essential. Applicants must submit a writing sample that demonstrates their ability to convey information clearly and professionally
Demonstrated leadership experience managing teams and complex projects
Strong knowledge of facilities operations, procurement processes, and administrative services
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
Excellent organizational, communication, and problem-solving skills
Working knowledge of OSHA and Fire Marshal's Office (FMO) regulations
In-depth understanding of environmental, health, and safety (EHS) standards with the ability to translate requirements into effective programs and practices
Familiarity with facility equipment and systems, including safety and computer-based technologies
Excellent oral and written communication skills, with the ability to convey complex information clearly to diverse audiences
Strong ability to interpret and explain policies, procedures, regulations, and legal requirements
Proven leadership, team-building, problem-solving, and organizational skills
Self-motivated with a proactive approach to managing responsibilities and driving improvements
Preferred
Master's degree in Public Administration, Business Administration, Facilities Management, or a related field of study from an accredited college or university
Experience with software platforms such as Fleetio, BusHive, ServiceNow, and OpenGov
Prior experience in a government or public sector environment, particularly within Harris County
Familiarity with Harris County operations and Precinct 4 priorities
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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