IT Service Management Lead jobs in United States
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CBIZ · 3 days ago

IT Service Management Lead

positionCleveland, OH
timeFull-time
remoteOnsite
senioritySenior Level
date6+ years exp

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The IT Service Management Lead will utilize business processes to plan, evaluate, and manage the execution of assigned projects while providing leadership and mentoring opportunities to staff.

Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
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H1B Sponsor Likelynote

Responsibilities

Utilizing our business process, plans, evaluates and manages the execution of assigned projects
Develops and maintains software, operating systems and hardware technology
Administers, maintains, develops and implements policies, procedures and best practices
Has expert knowledge of commonly used concepts, practices and procedures within job scope
Identify and review opportunities and implement recommendations for improvement to mitigate risk and optimize technology
Prepare formal project plans maintaining an awareness and an updated status of projects that fall within span of responsibility
Provide leadership and mentoring opportunities to staff

Qualification

IT Service ManagementITIL® 4 Foundation CertificationAnalytical skillsTechnical knowledgeLeadershipProject managementCommunication skillsCollaborationTime management

Required

5+ years of experience in IT Service Management or IT Operations leadership roles
College degree or equivalent required
ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
Strong analytical and root cause analysis skills, with the ability to translate findings into actionable improvements
Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
Excellent facilitation, training, and stakeholder engagement skills
Strong leadership, collaboration, and time management abilities
6 years related experience
Expert technical knowledge
Knowledge of industry regulations
Ability to lead and coordinate the team activities of others
Ability to formulate, document and recommend new policies and procedures
Able to work in and lead a team
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability

Company

CBIZ

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Glassdoor4.0
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CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
dateFounded in 1987
location
Cleveland, Ohio, USA
people-size10001+ employees
web-link
http://www.cbiz.com

H1B Sponsorship

CBIZ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
unknown
2003-06-04Acquired
1995-05-05IPO

Leadership Team

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Brad Lakhia
Senior Vice President & Chief Financial Officer
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W
Ware H. Grove
SVP & CFO
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Recent News

GlobeNewswire
CBIZ Announces Several New Strategic Leadership Appointments to Drive Ongoing Growth
2025-12-18
MarketScreener
CBIZ Releases 2026 Benefits & Insurance Market Outlook Highlighting Rising Costs, Regulations, and Workforce Trends
2025-12-10
thefly.com
CBIZ appoints Christopher Sikora as VP, IR and corporate finance
2025-12-09
Company data provided by crunchbase