foreUP Golf · 2 months ago
Payment Solutions Specialist
United States
Full-time
Remote
Entry, Mid LevelforeUP provides industry-leading software for managing golf courses and is seeking a Payment Solutions Specialist to support payment processes and enhance customer experience. This role involves collaborating with various stakeholders to ensure efficient payment solutions and providing exceptional service to clients.
Innovation ManagementMarketingSoftware
Responsibilities
Maintain full product knowledge by engaging in product release information along with any new products or services offered
Troubleshoot & support the Payments solution
Collaborate with 3rd party processing partners with regards to product issues, proactive communication and product feedback
Collaborate and consult with our Public & Private courses and other Support Team Members to resolve systemic problems that need to be fixed globally
Manages internal communication regarding any escalated support issues or outages
Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing
Assist in creating internal and external product documentation
Provide on-call escalation support one weekend a month
Act as trusted advisor for our clients by prioritizing topics relevant on a quarterly basis and executing timely communication plans
Identify professional services expansion opportunities with existing clients
Be an advocate for, and help ensure that our customers receive value from their investment with our Company
Proactively identify customers that are not fully utilizing the software to get them on a track for success and adoption
Identify at risk customers using data and implement plan to retain
Qualification
Required
Bachelor's degree in Business Administration, Accounting, Finance, or Economic preferred
Aptitude for learning online payment solution that is part of our technology as well as comfortable with trouble-shooting networks and mobile devices
Knowledge of financial processes such as budgeting, forecasting, financial consolidations, month-end close processes, and general reporting
Highly effective communication, time management and organization skills
Ability to creatively resolve client concerns and issues
Process oriented and able to multitask, and keep up in a fast-paced environment
Ability to deep-dive software applications and become technically proficient
Strong communication skills to internal and external audiences, technical and non-technical people, and to various levels in an organization
Team-oriented, with a willingness to roll up your sleeves to dissect a problem, synthesize options and deliver a solution to the client
Very organized, strong time management and the ability to manage competing priorities across multiple projects
Knowledge of communication principles, media, and marketing techniques
Company
foreUP Golf
foreUP tee time software is fully-integrated with the point of sale and all features within the system.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-02-24Acquired
2011-08-04Seed
Leadership Team
Scott Cleghorn
Chief Financial Officer
Company data provided by crunchbase