Apply on Employer Site

Four Hands · 2 months ago

Customer Care Advocate, Key Accounts

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Four Hands is a leading designer and wholesaler of furniture and décor, recognized for its rapid growth and exceptional workplace culture. The Customer Care Advocate, Key Accounts, will play a vital role in cultivating client relationships and collaborating with various internal teams to ensure outstanding service and customer satisfaction.

FurnitureHome ImprovementLifestyle

Growth Opportunities

Responsibilities

Respond promptly to customer inquiries and claims, ensuring timely resolution with a focus on exceptional service

Collaborate with Sales Operations and Account Executives to assess and resolve customer issues, including processing returns, issuing credits, and offering alternative solutions

Analyze quality and service data to identify operational improvements, implementing efficiencies to streamline the claims handling process

Elevate the customer experience by delivering outstanding service and maintaining clear, professional communication to ensure satisfaction and foster customer loyalty

Develop a comprehensive understanding of the customer base, product pricing, order processing, and shipping requirements to effectively manage customer expectations

Build and maintain strong cross-departmental relationships, ensuring smooth collaboration and support for both internal and external customers

Suggest technical solutions and resources, encouraging customers to utilize online self-service tools to enhance claims support accessibility

Other duties as assigned, in accordance with training and qualifications

Uphold the Core Values and be a valuable member of the Four Hands team

Qualification

Customer support experienceMicrosoft ExcelOrganizational skillsDecision-making skillsIntellectual curiosityCommunication skillsActive listeningTeam-oriented mindset