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USAJOBS · 2 months ago

Customer Operations Manager

Philadelphia, Pennsylvania, USA

Full-time

Onsite

Mid, Senior Level

$161K/yr - $195K/yr

1+ years exp

USAJOBS is part of the Department of Defense and is seeking a Customer Operations Manager. This role involves directing and managing customer relationship activities, ensuring effective demand planning, order fulfillment, and customer service support within the Customer Operations Directorate.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serves as Deputy to the Director of the Customer Operations Directorate with delegated co-equal responsibility for directing and managing the integration, development, and implementation and oversight of all customer relationship (CRM) activities

Execution of DLA activity customer operations programs for the center in accordance with DLA strategic CRM policy, guidance, and staff

Responsible for planning, coordinating, directing and integrating multiple functions inherent in the Customer Operations Directorate to ensure effective demand planning, order fulfillment, and customer service support

Uses the DLA Activities structure to improve and strengthen relationships with customer segments, components, and sites to facilitate comprehensive responses to customer requirements

Incumbent is accountable and responsible for assigned program, to include development, documentation, and operation of both internal process and administrative/technical control

Manages a subordinate organizational structure providing corporate level marketing, business analysis, demand planning, and comprehensive customer service designed to maintain and improve customer relationships, product markets, and general support

Qualification

Customer Relationship ManagementLogistics ManagementDemand PlanningBusiness AnalysisMarketingSupervisory SkillsProblem SolvingInterpersonal SkillsStrategic Thinking

Required

Must be a U.S. citizen

Tour of Duty: Flexible

Security Requirements: Non-Critical Sensitive, Secret

Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal

Fair Labor Standards Act (FLSA): Exempt

Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service

Recruitment Incentives: Not Authorized

Supervisory Probation: Required

Completion of Supervisory Certification Program: Required

This position requires a Life Cycle Logistics (L) / LCL, Advanced acquisition certification. The incumbent has 48 months to achieve this certification unless a Position Requirements Waiver is approved to extend the certification period

Defense Acquisition Workforce position. Must complete DoD certification and other requirements

One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled

To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement

Providing comprehensive management support to maintain and improve customer relationships, and product markets

Providing integrated logistics functions vital to the coordination of demand planning, order fulfillment and customer services activities

Improving and strengthen relationships with customer segments, components and sites; providing corporatelevel marketing, business analysis and demand planning

Directing and managing the integration, development, implementation, and oversight of customer operations program

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.