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NetActuate · 2 months ago

NOC Technician

Raleigh, NC

Full-time

Onsite

Entry Level

1+ years exp

NetActuate is a leading provider of global edge infrastructure and network solutions, delivering high-performance connectivity and reliable infrastructure services to businesses worldwide. They are seeking a motivated and detail-oriented NOC Technician to monitor and maintain the operational health of their global network infrastructure, ensuring uptime, reliability, and performance for their customers.

Data CenterTelecommunications

Diversity & Inclusion

Responsibilities

Monitor network infrastructure and server systems using monitoring tools to identify and resolve network issues and service interruptions

Perform proactive checks on network devices, servers, and other critical infrastructure components to ensure optimal performance and availability

Troubleshoot and resolve network and system related incidents and escalate issues to higher-level support teams as needed

Respond to alerts and notifications generated by monitoring systems and promptly investigate and resolve incidents

Document incident details, actions taken, and resolution steps in incident management systems for future reference and analysis

Coordinate with internal teams and external vendors to resolve complex issues and minimize downtime for customers

Provide technical support to customers and internal stakeholders via phone, email, and ticketing systems

Communicate effectively with customers regarding network status updates, incident resolution progress, and planned maintenance activities

Ensure timely and accurate communication of critical issues and service disruptions to customers and management

Assist with scheduled maintenance activities, including software upgrades, hardware replacements, and configuration changes

Coordinate maintenance windows with customers and internal teams to minimize impact on service availability

Document maintenance procedures and update knowledge base articles for future reference and training purposes

Maintain accurate records of network configurations, device inventories, and operational procedures in documentation repositories

Generate regular reports on network performance, uptime, and incident trends for management review and analysis

Identify opportunities for process improvements and contribute to the development of standard operating procedures (SOPs) and best practices

Qualification

Networking conceptsNetwork monitoring toolsTroubleshooting skillsCompTIA Network+Cisco CCNACustomer serviceCommunication skills

Required

1-3 years of experience in a network operations or technical support role, preferably in a NOC environment

Excellent communication skills and customer service orientation with the ability to interact professionally with customers and colleagues

Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, SNMP, etc.)

Experience with network monitoring tools such as Nagios, Zabbix, or SolarWinds

Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues in a timely manner

Ability to work effectively in a fast-paced, 24/7 environment and adapt to changing priorities and operational demands

Flexible schedule to meet the needs of a 24/7/365 operation

Preferred

Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus

Company

NetActuate

NetActuate operates one of the world's largest IPv4 and IPv6 peered networks, we deliver high-performance edge infrastructure solutions from over 40 strategic locations worldwide.

Founded in 2005

Raleigh, North Carolina, USA

51-200 employees