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Capital One · 2 months ago

Principal Associate, ID Theft Investigations Sr. Unit Manager (Hybrid)

Plano, TX

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $107K/yr

5+ years exp

Capital One is a leading financial institution that aims to create a world-class experience for its customers. As a Sr. Unit Manager in ID Theft Investigations, you will lead and develop a team of investigators, ensuring compliance, driving performance, and implementing process improvements within the department.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead the performance of the ID Theft Investigations Team

Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision

Drive individual, team and department efficiency and productivity through effective and efficient metric management

Ensure compliance with all third party management (TPM) requirements for agent vendor representatives

Provide development to the team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations

Establish the development and execution of repeatable, efficient processes within the team

Maintain high levels of team and individual morale through change and development

Develop methods to encourage and implement process improvements

Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Experience providing leadership and guidance to staff, fostering an environment that encourages associate participation, teamwork, and communication

Ability to manage projects and conflicting deadlines

Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

Excellent written and verbal communication skills with a customer focus mind-set

Assess internal trends, external regulatory & law enforcement environment to make recommendations, understand risk areas and alter or add to current processes

Qualification

People LeadershipProcess ManagementProject ManagementCall Center ExperienceAuto Financing ExperienceGoogle SuiteMicrosoft OfficeOrganizational AgilityCommunication SkillsCollaboration SkillsProblem Solving Skills