Frank Gay Commercial Services · 3 days ago
Commercial Account Specialist
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$18/hr - $22/hr
2+ years expFrank Gay Commercial Services is looking for an experienced Account Manager to provide expert-level service to commercial customers. The role involves building strong customer relationships, managing account receivables, and collaborating with internal departments to fulfill customer requests.
ConstructionHeating Ventilation and Air Conditioning (HVAC)
Hiring Manager
Michelle Osborne
Responsibilities
Communicating with customers to ensure that all their needs are understood and addressed
Building strong customer relationships to maintain quality of business with our customers
Collaborating with various internal departments to ensure that they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the customer’s desires
Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
Manage accurate and timely billing of commercial accounts
Strong problem-solving and decision-making skills
Effectively manage account receivables and collection
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Qualification
Required
Proven 2+ years of Account Management experience (B2B preferred)
Experience working in a Trades/Service Company
Experience in handling Property Management Accounts a PLUS
Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)
Deadline and detail-oriented
Exceptional verbal and written communication skills
Ability to collect, track, and analyze large amounts of data
Adaptability and strong problem-solving skills
Excellent active listening skills
Strong problem-solving and decision-making skills
Ability to build rapport and collaborate with others within the internally and externally
Understanding of consumer behaviors and industry trends
Proven ability to successfully manage multiple accounts
Preferred
Experience in handling Property Management Accounts a PLUS
Bilingual in English & Spanish a plus
Benefits
Health, Dental, Vision
Paid life insurance
Matching 401K
Weekly pay
Performance Bonus
Paid Time Off (PTO)
12 Paid Holidays
Paid Birthday Off
Company Cell phone
Company Laptop
Company
Frank Gay Commercial Services
Mission Statement: To be the Gold Standard in our trades, to provide opportunities to those who seek meaningful work, and to serve as the backbone of our community We are an essential service provider to the vital businesses that our communities rely on.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-07-29Acquired
Recent News
EIN Presswire
2025-04-24
Company data provided by crunchbase