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Corewell Health · 2 months ago

Patient Service Representative Associate

Zeeland, MI

Full-time

Hybrid

Entry Level

1+ years exp

Corewell Health is a nationally recognized health system committed to delivering personalized health care. As a Patient Services Representative, you'll provide registration, concierge, and clerical services to enhance patient experience and ensure smooth operations in the healthcare environment.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments

Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution

Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments

Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis

Qualification

Electronic Health RecordsInsurance BillingPatient Financial ServicesAccess ManagementClerical FunctionsCustomer ServiceCommunication Skills

Required

High School Diploma or equivalent

1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Preferred

Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department)

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Company

Corewell Health

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team

Founded in 2022

Grand Rapids, Michigan, USA

10001+ employees

https://corewellhealth.org

H1B Sponsorship

Corewell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (11)