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Seminole Hard Rock Hotel & Casino Hollywood · 2 months ago

IT - AV TECH I (NON PRODUCTION) - FT

Hollywood, FL

Full-time

Onsite

Entry Level

2+ years exp

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. The role of AV Tech I involves installing, maintaining, and operating all IP and analog audio/visual equipment while providing support and training to users and ensuring efficient operation of the AV environment.

Location Based ServicesTourismTravel

Responsibilities

Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment

The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures

Install, troubleshoot and optimize IP AV devices including Hardware and Software issues

Troubleshoot network connectivity issues and install/re-install cable as necessary

Provide basic network administration support including VLAN creation

Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise

Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues

Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company’s AV environment

Assist in ensuring that customer requests via the ticketing system are managed to closure

Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned

Maintains all LCD, LED monitors and displays on the property

Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed

Maintain a clean and organized work area as directed

Perform administrative tasks as may be required by local and corporate policy

Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues

Perform a variety of tasks as required by sister properties

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Perform other duties as assigned

Qualification

AV systems supportNetwork administrationWindows OSA+ certificationQSYS certificationTCP/IP protocolsTroubleshooting AV equipmentAnalytical skillsCommunication skillsTime managementTeamworkProblem-solving

Required

High School Diploma or equivalent required

Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required

Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment

Technical knowledge of Windows OS is required

Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required

Well-developed written and verbal communication skills along with strong time management and interpersonal skills required

Must possess a positive demeanor and work well in a team environment

Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up

Must have strong analytical and problem-solving abilities

Willingness to work in stressful situations in front of multiple demanding customers

A neat appearance and professional conduct are required

Preferred

An associate's degree in a computer-related discipline is preferred

Experience with digital encoders, Direct TV, and digital audio equipment is a plus

Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.)

Experience installing, configuring and troubleshooting network AV devices

Experience installing wall mounted TV's in a production environment

Experience working with the basics of Cisco switches; the ability to configure a VLAN