BEST Engineered Surface Technologies, LLC · 2 months ago
Technical Customer Service Representative
Rumford, RI
Full-time
Onsite
Mid Level
$17/hr - $24/hr
4+ years expBEST Engineered Surface Technologies LLC is a leading contract surface finishing operation in the United States. They are seeking a Technical Customer Service Representative to serve as a liaison between Teknicote and customers, managing order entry, coordinating shipments, and ensuring customer satisfaction from start to finish.
ChemicalIndustrialManufacturing
Responsibilities
Enter customer orders into the system accurately and efficiently
Greet customers and handle inquiries in a professional manner
Track and communicate order status and delivery updates
Generate shipping documents for UPS, FedEx, and LTL shipments
Maintain filing systems and assist with year-end document purges
Communicate customer requests, rush orders, and changes to the production team
Record and document customer complaints via phone and email
Receive incoming materials using company software
Assist with month-end inventory reports
Support compliance with ISO 9001 requirements (document control)
Perform other related duties as assigned
Qualification
Required
Minimum 4 years of experience in a Customer Service role, preferably in a manufacturing or industrial setting
Ability to perform basic math calculations accurately
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong written and verbal communication skills with a professional and customer-focused demeanor
Demonstrated ability to prioritize and manage time effectively in a fast-paced, deadline-driven environment
Proven ability to work collaboratively within a diverse team to improve processes, quality, and safety
Commitment to exemplifying and promoting our BEST values and culture of quality, customer service, safety, and teamwork
Preferred
Familiarity with E2 ERP or other ERP systems
Benefits
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Company
BEST Engineered Surface Technologies, LLC
BEST is focused on being the early adaptor of coating/finishing technologies by capturing innovative technologies and adapting them to resolve our customer’s specific needs in order to advance the performance characteristics of our customer’s parts/components.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase