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USALLIANCE Financial · 2 months ago

Payment Solutions Representative I

Rye, NY, US

Full-time

Hybrid

Entry Level

$20.86/hr - $24.50/hr

1+ years exp

USALLIANCE Financial is committed to innovation and teamwork, providing a supportive environment for personal and professional growth. The Payment Solutions Representative I role involves supporting operational functions related to payment processing and member support, ensuring adherence to regulations and policies while maintaining excellent communication with members and vendors.

BankingCredit CardsFinancial Services

No H1B

Responsibilities

Performing transactions and handling requests associated with credit, debit and ATM cards

Handling fraud and dispute claims to include monitoring, reporting, member contact, research and follow-up

Review and adjustments of General Ledger and Internal Account settlement

Maintaining service and volume expectations set forth by Management

Providing back-up support for functions as assigned

Handling incoming queries from internal departments and members via phone, chat and email covering all Payment Solutions processes including ACH, Checks, Wires, Cards and Fraud/Disputes

Ensures adherence and stays abreast of company policies, procedures, and industry regulations

Provides support to members, branches, and other departments using tact and diplomacy while adhering to professional standards. Support may come via phone, e-mail, or face to face

Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors

Perform other duties as assigned

Qualification

Banking experiencePayment processing knowledgeMS Word proficiencyMS Excel proficiencyAnalytical skillsCustomer service skillsInterpersonal skillsCommunication skills

Required

A minimum of one year banking/credit union experience, preferably supporting back-office functions (checking, ACH, wire transfers, credit/debit/ATM card inquiries, disputes/fraud reporting and tracking)

Ability to manage time, establish priorities and observe critical processing time frames

Strong analytical, interpersonal, customer service and communication skills

High School Diploma or equivalent

Performs other job-related duties and projects as necessary