Apply on Employer Site

Staples Canada · 2 months ago

Manager Field Loss Prevention- Atlanta, Georgia

Atlanta, GA, United States

Full-time

Onsite

Senior Level

5+ years exp

Staples Canada is a key player in the retail industry, and they are seeking a Field Loss Prevention Manager to oversee Loss Prevention and Safety programs across multiple retail locations. The role involves managing initiatives to protect assets and ensure a safe environment for associates and customers, while also executing investigations and collaborating with various departments.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Manages Loss Prevention initiatives and programs at store, District and Regional levels which includes a combination of 40-50+ retail locations within an assigned geographical area; overnight travel of ~50% required based on geography. Deliver programs through a combination of in-person and virtual oversight

Executes and evaluates Loss Prevention related solutions through a combination of applications including data analysis, exception reporting, audits, training and investigation

Utilizes and supports security systems including CCTV, EAS, access control and burglar alarm protection. Applies best practices, standards and processes to achieve effective system operations, efficiency and savings

Monitors fraud prevention measures and executes investigations, both internal and external, with follow-through to conclusion. Works closely with Corporate Fraud to identify and resolve internal and external investigations

Works with cross functional groups and departments to ensure seamless, integrated solutions to achieve common business goals including Store Operations, EHS, Human Resources, Associate Relations and Legal

Conducts investigations in conjunction with Corporate and Field personnel, Human Resources and Associate Relations involving Workplace violence and Ethics

Coordinates with Field operators to support operational efficiencies and minimize financial loss including in-stock and operational process, merchandise protection, physical inventory, cash revenue and theft exposure to maximize potential for sales and profit

Executes LP operational audits to gauge and improve procedural compliance levels: Meet or exceed established audit frequency standards. Complete MPP (Merchandise Protection), Safety and Target Store Audits per established standards

Oversees participation, execution and compliance to the US Retail Target Store Program as established. Work closely with store and Field business partners to support operational knowledge, understanding and efficiencies to minimize loss and improve profitability

Provide training and support to include operational standards, Key Holder role and responsibility, managing store assets, Inventory Control standards to maximize in-stock positions, Cash Office controls to mitigate losses and Fraud trends to minimize future losses

Proficient with LP related systems including ThinkLP, Agilence and Power BI to analyze data and provide analytics to support Field teams through financial and POS exception, investigation and audit analysis and provide reporting to Field and business partners

Responsible for managing workplace violence incidents including threat assessment, crisis management, and coordination with law enforcement and internal stakeholders in conjunction with Sr. Management to ensure a safe and secure work environment

Manages programs designed to both reduce worker’s compensation costs and improve the overall safe working condition for associates and customers

Ensures compliance to safety training as required by OSHA and other regulatory agencies

Works with Risk Management and Corporate EHS/Safety to analyze accident data, develop strategies to address root causes of accidents and ensure the execution of Safety programs. Augments the Safety programs in US Retail Stores providing services to include audits, training and investigations and supports programs designed to reduce and control fraud channels

Qualification

Loss Prevention ManagementSafety Program DevelopmentData AnalysisCCTV SystemsFraud Control ProgramsLP Systems ProficiencyCrisis ManagementTrainingSupportTeam CollaborationCommunication Skills

Required

Bachelor's degree or equivalent with industry certification - LPC, CFI, CFE

Minimum of 5-8 years District level or higher progressive Loss Prevention experience with supervisory responsibilities

Experience with successful implementation and execution of Loss Prevention, Shortage and Fraud Control programs

Experience in the development and implementation of Safety Programs intended to ensure a safe workplace to reduce and control worker's compensation costs

Proficient in LP systems to include exception-based reporting and analysis i.e, Agilence, ThinkLP, Power BI, CCTV, EAS, Ethics Point, Alarm Management and Origami reporting systems