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SWBC · 2 months ago

Bilingual Receptionist Administrator

Bulverde, TX

Full-time

Hybrid

Entry Level

1+ years exp

SWBC is seeking a talented individual to operate a multi-line phone system, direct calls, greet visitors, and perform other light clerical duties. In this role, you will be part of a great team, with an opportunity to interact with a diverse group of employees and contribute toward SWBC’s Mission to provide excellent service.

BankingFinanceFinancial ServicesInsurance

Responsibilities

Receives over-flow calls on a multi-line phone system

Screens and/or directs calls to appropriate department and/or staff member

Obtains proper information from caller such as caller's name, nature of business, and person being called upon

Greets screens and/or directs visitors to appropriate department and/or staff member by obtaining the proper information such as visitor’s name, nature of business, and person being called upon

Maintains, creates, and issues access badges to visitors, contractors, new employees, and current employees on an as needed basis

Provides administrative support to other departments on an as needed basis

Provides intermittent training and assistance to switchboard relief operators

Assist other PEO departments with projects/tasks as needed

Qualification

Multi-line phone systemBilingual in SpanishAdministrative supportProficient in OutlookProficient in WordTelephone etiquetteTyping 35 WPMInterpersonal skillsCommunication skillsProblem solving skillsOrganizational skills

Required

High School Diploma or GED required

Minimum of one (1) year of experience answering a multi-line phone system, administrative support, or related experience, preferably in a customer service or financial services environment

Experience working with a multi-line phone system and other basic office equipment

Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills

Excellent problem solving skills

Able to type 35 WPM accurately and have a basic knowledge of computers

Bilingual in Spanish is required

Able to sit for long periods of time while operating the phone system and related activities

Able to lift 10 – 20 lbs. of packages or deliveries

Proficient in Outlook and Word

Possess reliable transportation to support flexible work schedule

Able to be available to work Monday-Friday with flexibility to work overtime as needed

Reliable and good team player