Apply on Employer Site

Snap Inc. · 2 months ago

Security Specialist, Operations Center

New York, New York

Full-time

Hybrid

Mid, Senior Level

$107K/yr - $161K/yr

4+ years exp

Snap Inc. is a technology company that believes in the power of the camera to enhance communication and self-expression. They are seeking a Global Operations Center Specialist to ensure the protection and support of employees and assets, manage critical communications during incidents, and utilize technology for security case management.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Ensure the protection and support of our employees and assets through close coordination with the Security Operations team and other business process service providers

Develop and manage critical communications to key partners throughout the incident response life-cycle

Utilize technology, reporting, and investigative skills to respond to requests, initiate, and resolve security cases

Employ Closed Circuit Television (CCTV) for real-time situational awareness, threat management, and investigative purposes

Perform technology-based access control functions, including updating employee access levels, configuring new access levels, and running detailed access control reports

Regularly engage with Security Operations Centers worldwide to test system functionality, program efficiencies, and technology performance

Conduct routine audits of security access control systems to ensure protocol compliance and identify opportunities for infrastructure enhancement

Be responsible for motivating, coaching, and training the Global Security Operations Center (GSOC) Operators

Manage schedule coordination and ensure appropriate coverage for team absences and time-off requests

Take responsibility for quality control of all GSOC products and reports, ensuring accuracy and consistency

Assist in the management of GSOC's training programs, developing and deploying adaptive training initiatives that equip team members to respond effectively to dynamic security scenarios

Develop data-driven security strategies, utilizing analytics to track and monitor key security performance indicators for enhanced decision-making and threat response

Assist in the management and coordination of security vendor contracts, including onsite guarding services, technology and systems support, and special event security. This involves participating in Quarterly Business Reviews (QBRs)

Establish a strong working relationship with Global Security Program Management, leveraging their expertise to ensure alignment, effective coordination, and oversight support across cross-functional initiatives

Perform other ad hoc duties or special projects as assigned by Global Security management

Qualification

CCTV platformsIncident Management SystemsLenel access control systemsCrisis ManagementEmergency ResponseSecurity technology proficiencyLeadership skillsCommunication skillsInterpersonal skillsTime managementAttention to detail

Required

High School Diploma or GED Equivalent or BS/BA degree or equivalent years of experience

4+ years of experience as a Lead within a Command Center, 911, GSOC, Emergency Operations Environment or similar environment

Current CPR and Basic First Aid certification

Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations

Ability to lift up to 20.5 lbs. to support emergency response or relocation

Leadership skills, with an emphasis on customer service and teamwork

Strong communication and interpersonal skills to work with all levels of the organization

Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful

Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation

Proficiency in security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems)

Excellent understanding of incident response, Crisis Management, Incident Management, Emergency Response

Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools

Knowledge and/or direct experience creating security intelligence-based products

Professional, eloquent, and able to use good independent judgment and discretion

Superb ability to maintain correspondence, discussions and materials with the strictest confidence

Ability to tackle problems creatively, and the desire to create and build new processes

Strong time management, ability to multitask, and strong attention to detail

Preferred

Associates Degree or above

The flexibility to work any assigned shift and to attend meetings and training sessions

2+ years supervising a team

2+ years working with Lenel, CCTV monitoring, incident management technology (Everbridge/VCC)

Benefits

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support programs

Compensation packages that let you share in Snap’s long-term success

This position is eligible for equity in the form of RSUs.

Company

Snap Inc.

Glassdoor3.6

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.

Founded in 2011

Santa Monica, California, US

5001-10000 employees

https://careers.snap.com/

H1B Sponsorship

Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (394)

2024 (366)

2023 (332)

2022 (356)

2021 (318)

2020 (237)