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Mom's Meals | A Purfoods Company · 2 months ago

Intake Community Supports Representative

United States

Full-time

Remote

Entry Level

$17.50/hr - $18.50/hr

1+ years exp

Mom's Meals is a home-delivered meal service providing tailored nutrition solutions for seniors and patients. The Intake Community Support Representative is responsible for delivering excellent customer service while processing meal orders and ensuring clients receive the necessary support throughout the ordering process.

Food and BeverageHealth CareNutritionWellness

Responsibilities

Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Assisting clients with reships (after training is completed)

Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral

Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those who's agency does not allow Mom’s Meals to initiate the request

Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Qualification

Customer service experienceMicrosoft Office suiteData entry experienceClear oral communicationBilingual (English/Spanish)

Required

High school degree or GED

1 year of previous customer service experience

Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)

Clear oral communication skills

Previous experience with data entry

Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

Must have a quiet workspace that is free from distraction