Zuora · 2 weeks ago
Chief of Staff to President & Chief Customer Officer
Redwood City, CA
Full-time
Hybrid
Director/Executive
$197K/yr - $296K/yr
10+ years expZuora is a leader in the Subscription Economy, helping companies build lasting relationships with their customers. They are seeking a strategic Senior Director, Chief of Staff to support the President and Chief Customer Officer in driving key initiatives across global Customer Success, Professional Services, and Support organizations.
BillingDeveloper APIsPaymentsSaaSSoftware
Responsibilities
Drive Cross-Functional Collaboration: Facilitate effective communication and collaboration with Zuora’s Product & Technology, Sales, Marketing, Alliances, Services, and Finance teams
Facilitating the Annual Business Planning cycle for the Customer team
Facilitating the Quarterly Business Priorities for the Customer team, based on the Annual Plan
Orchestrating the Annual Field Kickoff events for the Customer Team
Leading the preparation of Customer Team updates for the Monthly Board Meetings
Leading the preparation of Customer Team updates for the Monthly Business Reviews
Driving the Business Cadence (quarterly / monthly / weekly) for the Customer team
Working directly with Zuora’s CEO, CFO/COO, CPO and other key executive stakeholders across the business
Being the key interface between the Customer Team and Zuora’s Financials and Operatings teams
Working with the CCO to prepare for key customers meetings and events
Working with the CCO to create content for key Zuora-wide events (e.g. town hall meetings, annual & quarterly kickoffs, stakeholder meetings)
Qualification
Required
10+ years of experience in business operations, strategy consulting, or a related role within the software or SaaS industry
Prior experience in an Operating role (e.g. running a significant function within a technology)
Proven ability to work with and influence senior executives
Comfortable navigating a complex global organization and managing multiple stakeholders
Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive business outcomes
Exceptional written and verbal communication skills
Ability to articulate complex ideas clearly and persuasively
Excellent organizational skills and the ability to manage multiple complex projects simultaneously, often with competing priorities and tight deadlines
Bachelor's degree required
Preferred
Previous experience as a Chief of Staff is a plus
MBA or other advanced degree is a plus
Benefits
Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing
Company
Zuora
Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business.
1001-5000 employees
H1B Sponsorship
Zuora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (27)
2023 (30)
2022 (65)
2021 (51)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$647.5MKey Investors
Silver LakeRedpointBenchmark
2024-10-17Private Equity
2024-10-17Acquired
2022-03-02Post Ipo Equity· $400M
Leadership Team
Tien Tzuo
Founder and Chief Executive Officer
Andrew M. Cohen
Chief Legal Officer and Corporate Secretary
Recent News
Index Ventures
2026-01-06
2025-12-19
Company data provided by crunchbase