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Solace · 1 month ago

Learning and Development Manager

United States

Full-time

Remote

Mid, Senior Level

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. They are seeking an exceptional Learning and Development Manager to build and lead a comprehensive training and educational program for their advocate service. This role involves operational leadership, strategic thinking, and cross-functional collaboration to create a best-in-class educational experience.

Health CareMedicalOnline PortalsWellness

Responsibilities

Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service already creating national impact

Evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence

Working with clinical SMEs, develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities

Engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time

Partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention

Develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations

Qualification

Virtual training programsHealthcare experienceCross-functional leadershipFeedback assessmentsEducational program developmentPassion for educationAdaptabilityPersuasion skills

Required

Hands on experience developing, implementing, and scaling virtual training programs

Experience in healthcare, digital health, or adjacent industries strongly preferred; experience working within the product vertical of a company is highly desired; within the product vertical of a startup is a huge plus

Experience with and knowledge of the healthcare sector and the particular needs of healthcare employees around training and education, and how those differ from non-clinical employees

Experience developing quality feedback assessments, developing feedback loops, and operationalizing continuous change

Experience with cross-functional team leadership and the ability to persuade, motivate, and influence

Ability to translate clinical and operational information into a compelling educational experience, background as a licensed clinician is a plus

Ability to build from scratch, manage multiple priorities, adapt quickly to evolving organizational needs, and effectively work autonomously

Genuine passion for education, with excitement about leveraging technology to transform how training is delivered

Applicants must be based in the United States