Essential Software Inc · 2 months ago
Customer Solutions Manager – EBA (Experience-Based Acceleration)
Rockville, MD
Full-time
Hybrid
Senior Level
7+ years expEssential Software Inc. is a company focused on enabling U.S. Federal Government customers to achieve transformative outcomes through cloud adoption. The Customer Solutions Manager will drive these initiatives by leveraging a proven methodology to guide agencies in their digital transformation journey, working collaboratively across various teams to ensure successful implementation.
Information TechnologySoftwareTechnical Support
No H1B
Responsibilities
Lead EBA Engagements: Plan, orchestrate, and deliver EBA engagements that help Federal customers adopt and scale cloud solutions efficiently
Customer Strategy & Success: Collaborate with senior stakeholders to define cloud strategies, prioritize use cases, and establish measurable business outcomes
Accelerate Cloud Adoption: Guide customers through migration, modernization, and innovation phases, leveraging ESI best practices
Program Governance: Establish and maintain programmatic governance, success criteria, and reporting metrics across multiple teams and stakeholders
Cross-Functional Leadership: Coordinate with sales, solution architects, program managers, partners, and support teams to deliver integrated, high-impact solutions
Change Management: Incorporate organizational change management and communication strategies to ensure sustainable transformation
Field Enablement & Evangelism: Develop and share best practices, frameworks, and success stories to drive consistency and scale across engagements
Thought Leadership: Represent ESI in discussions with internal and external stakeholders, articulating the value of cloud transformation in mission outcomes
Continuous Improvement: Gather insights and metrics from engagements to evolve and optimize EBA methodologies and delivery
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Data Analytics, Machine Learning or a related field, from an accredited university
AWS Certified Solutions Architect (Associate or Professional)
7+ years of experience leading large-scale technical, cloud, or digital transformation programs
5+ years of experience in IT implementation, consulting, or program management, preferably in the public sector or Federal Government
Proven experience engaging with executive-level stakeholders to design and execute enterprise-level technology strategies
Excellent communication, leadership, and presentation skills with the ability to influence diverse teams
Preferred
Master's degree (MBA or technical field)
AWS Certified Generative AI Developer - Professional
Experience working with Federal agencies or public sector organizations
Demonstrated success in program governance, metrics reporting, and executive communication
Experience in managing modernization, migration, or GenAI initiatives
Familiarity with Federal compliance and security frameworks (FedRAMP, FISMA, etc.)
Company
Essential Software Inc
Essential Software Inc. helps customers make scientific breakthroughs faster.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase