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TrueAccord · 2 months ago

Collections Specialist

Lenexa, Kansas

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

TrueML is a category-defining company that combines machine learning with a human-based approach to transform debt resolution. The Collections Specialist role involves guiding consumers through their financial situations, establishing effective payment plans, and upholding high compliance standards while working within a supportive team environment.

AnalyticsCRMDebt CollectionsFinanceFinancial ServicesFinTechInformation TechnologyMachine Learning

Responsibilities

Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances

Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals

Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery

Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability