Montclair State University · 2 months ago
Director of Auxiliary Operations and Retail
Montclair, NJ
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $125K/yr
5+ years expMontclair State University is seeking a Director of Auxiliary Operations and Retail to provide operational leadership for their auxiliary retail portfolio. This role involves managing Dining Services, Bookstore Operations, and Campus Retail, while ensuring high-quality experiences and financial performance across these services.
EducationHigher EducationUniversities
Responsibilities
Lead daily retail and operational performance across Dining Services, the Bookstore, Campus Retail, and Card Services, ensuring consistent service standards, visual presentation, and customer satisfaction
Serve as the primary operational liaison with major vendors (e.g., dining, bookstore, and card services), ensuring contract compliance, service quality, and effective issue resolution in coordination with the AVP
Advance retail strategy and customer engagement initiatives, including merchandising standards, sales promotions, loyalty programs, and service enhancements that drive campus participation and revenue
Monitor and evaluate financial performance of retail operations; track key performance indicators (KPIs), sales trends, and expense controls to support fiscal goals
Coordinate operational projects and process improvements, ensuring timely implementation, follow-up, and alignment with university policies
Collaborate with Facilities Management to ensure all auxiliary venues are well-maintained, safe, and operating efficiently, including scheduling repairs, preventive maintenance, and capital improvements
Supervise operational and front-line staff, including the Auxiliary Technology Coordinator, providing direction, development, and accountability to ensure smooth daily execution and technology integration
Support the AVP with data-driven information related to procurement activities for retail operations, such as RFP input, vendor evaluations, and contract renewals, in coordination with Procurement and under AVP oversight
Develop operational and customer experience training programs for auxiliary and vendor staff to ensure excellence in service delivery and brand consistency
Prepare and present operational reports and analytics to inform decision-making and performance reviews
Partner with campus departments and student organizations to support events, retail promotions, and community engagement opportunities tied to auxiliary services
Represent Auxiliary Services at campus events and meetings as needed, serving as a visible leader for retail operations
Performs other duties as assigned
Management retains the right to add or change job duties at any time
Qualification
Required
Bachelor's degree from an accredited college or university in Business Administration, Hospitality Management, Retail Management, Finance, or a related field
A minimum of five years of progressively responsible experience in operations, third-party contracts, and facilities oversight, preferably in higher education, corporate campus services, or hospitality settings
Demonstrated expertise in retail operations, merchandising, or customer experience leadership
Strong organizational, interpersonal, and analytical skills with the ability to manage multiple priorities
Experience supervising staff and managing vendor or franchise relationships
Proficiency in financial reporting and operational technology
Ability to work evenings, weekends, and holidays as needed
Preferred
Master's degree in Business Administration, Hospitality Management, Higher Education Administration, or related field
Experience in auxiliary or retail operations within a higher education setting
Knowledge of campus card systems, facilities coordination, and retail marketing
Familiarity with branding, digital engagement, or omni-channel retail strategies
Benefits
Health insurance
Retirement plans
Tuition assistance
Company
Montclair State University
Montclair State University is a school in Montclair.
10001+ employees
H1B Sponsorship
Montclair State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (12)
2023 (15)
2022 (19)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$3.41MKey Investors
AmeriCorps Public AlliesNational Endowment for the Humanities (NEH)U.S. Environmental Protection Agency
2024-07-09Grant· $0.73M
2023-01-10Grant· $0.15M
2022-06-28Grant· $0.03M
Leadership Team
Benjamin Durant
Chief Operating Officer and Senior Vice President for Finance and Operations
Jerry DeSanto, Ed.D.
Interim CIO/VP Information Technology
Recent News
24-7 Press Release Newswire
2025-09-29
Company data provided by crunchbase