CoDev · 1 month ago
Chief Delivery Officer, Operations Business Unit
Lehi, UT
Full-time
Onsite
Director/ExecutiveCoDev is a company specializing in tech and development team expansion, providing staffing solutions since 2010. The Chief Delivery Officer (CDO) will lead the Operations Business Unit, focusing on service delivery excellence, team optimization, and client satisfaction.
Outsourcing/Offshoring
Responsibilities
Define and communicate a clear vision for the Operations BU aligned with CoDev’s mission and goals
Establish a high-performance, service-oriented team culture grounded in accountability, trust, and empowerment
Hire, develop, and retain top leadership and talent within the BU
Serve as the face of the Operations BU to internal and external stakeholders, representing CoDev at client meetings, events, and industry engagements
Drive a strategic roadmap for expanding services and refining delivery models across all support-related roles
Own the revenue growth strategy and performance of the Operations BU
Work with Sales and Marketing to develop compelling offerings for clients seeking remote support staff
Identify and develop new verticals or functions within the support space (e.g., finance, logistics, admin ops)
Lead conversion strategies to close new clients and upsell current ones
Champion customer-centricity and ensure exceptional client onboarding and long-term satisfaction
Oversee BU operations to ensure efficient, cost-effective service delivery and high-quality outcomes
Establish and track key operational and financial KPIs
Partner with recruitment and delivery teams to ensure optimal time-to-hire, team readiness, and performance
Improve BU systems and processes, including workforce management, client reporting, SOP development, and quality assurance
Ensure scalable delivery frameworks that support predictable results and client satisfaction
Qualification
Required
Define and communicate a clear vision for the Operations BU aligned with CoDev's mission and goals
Establish a high-performance, service-oriented team culture grounded in accountability, trust, and empowerment
Hire, develop, and retain top leadership and talent within the BU
Serve as the face of the Operations BU to internal and external stakeholders, representing CoDev at client meetings, events, and industry engagements
Drive a strategic roadmap for expanding services and refining delivery models across all support-related roles
Own the revenue growth strategy and performance of the Operations BU
Work with Sales and Marketing to develop compelling offerings for clients seeking remote support staff
Identify and develop new verticals or functions within the support space (e.g., finance, logistics, admin ops)
Lead conversion strategies to close new clients and upsell current ones
Champion customer-centricity and ensure exceptional client onboarding and long-term satisfaction
Oversee BU operations to ensure efficient, cost-effective service delivery and high-quality outcomes
Establish and track key operational and financial KPIs
Partner with recruitment and delivery teams to ensure optimal time-to-hire, team readiness, and performance
Improve BU systems and processes, including workforce management, client reporting, SOP development, and quality assurance
Ensure scalable delivery frameworks that support predictable results and client satisfaction
Sets direction for the BU, aligning day-to-day operations with broader business goals while adapting to changing client needs and market dynamics
Deep understanding of support service delivery models and the ability to drive performance, scalability, and efficiency
Creates strong relationships with clients, ensuring services meet or exceed expectations and adapting quickly to resolve issues
Monitors performance through KPIs and financial data, ensuring sustainable growth and profitability
Works seamlessly across sales, talent, finance, and IT to ensure unified execution and service delivery
Inspires and empowers teams, fosters growth, and builds an inclusive, accountable, high-performance culture
Company
CoDev
At CoDev, we believe scaling your business shouldn’t come with hiring headaches.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Landon Essig
CEO
Brent Wilde
Chief Financial Officer
Company data provided by crunchbase