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Firefly Aerospace · 2 weeks ago

IT Business Analyst, Customer Portal Application

Cedar Park, TX

Full-time

Onsite

Mid Level

4+ years exp

Firefly Aerospace is an end-to-end responsive space company focused on enabling launches, landings, and operations in space. They are seeking an experienced IT Business Analyst to lead the development of a secure customer portal, collaborating with cross-functional teams to ensure data sharing and communication are efficient and secure.

AerospaceAir TransportationSatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Lead requirements elicitation from internal business units, external customers, and vendors to define business needs and technical specifications for a new collaboration and data-sharing application

Document business processes, use cases, data flows, and integration points between the customer portal and mission-critical systems (e.g., PLM, ERP, document management systems)

Assess and benchmark current capabilities to identify pain points, inefficiencies, and security gaps in how data and design artifacts are currently shared

Collaborate with IT Cybersecurity and Infrastructure teams to ensure compliance with cybersecurity, export control, and data classification standards

Translate business requirements into functional requirements and user stories that development teams can act on

Support vendor and solution evaluations for potential software platforms or frameworks that meet business and security needs

Facilitate workshops, demos, and testing sessions with stakeholders to validate requirements and proposed solutions

Serve as a bridge between technical teams and business users to ensure that delivered functionality aligns with expectations

Develop documentation such as process maps, requirements traceability matrices, and training materials for deployment and adoption

Manage vendor relationships for collaboration and portal solutions, ensuring clear communication on product capabilities, licensing models, and roadmap updates

Track and manage software licenses and user allocations to ensure compliance, cost control, and optimal usage across teams

Coordinate renewals and true-ups with Procurement and Finance to maintain accurate licensing records and budget forecasts

Qualification

IT Business Analyst experienceRequirements gatheringPortal collaboration experiencePLM integration experienceERP integration experienceDocument management systemsCloud collaboration toolsMulti-disciplinary teamworkVendor management experienceCommunication skillsFacilitation skillsDocumentation skills