William & Mary Libraries · 2 months ago
Parking Operations Coordinator
William & Mary
Full-time
Onsite
New Grad, Entry Level
$41K/yr - $43K/yrWilliam & Mary Libraries is dedicated to enhancing campus life through various services. The Parking Operations Coordinator is responsible for providing parking and transportation information, managing customer service operations, and supporting enforcement officers to ensure efficient parking and transportation services on campus.
Higher Education
Responsibilities
Serves as first point of contact for incoming visitors, staff, and students arriving on campus
Provides Parking solutions through customer service (in-person, on the telephone, by mail and e-mail) in support of a variety of parking and transportation needs, programs, policies, and processes)
Day-to-day management of the front counter operations; interprets and explains parking and transportation policies and procedures
Allocates temporary parking spaces, issue annual permits, and facilitates balance/needs of the various customer groups
File management, updating computer databases with accurate permit, ticket and customer information, issuing permits, and processing transactions accurately
Assists with billing and collections of outstanding fines
Facilitates submission of Parking Citation Appeals. Prepares appeals for management and appointed committee review. Distributes adjudication results, enters committee decisions into the Parking Management System
Issues statements, manages billing and collections, and processes administrative holds for delinquent accounts
Transcribes meeting recordings and minutes from Advisory Committee sessions into Box for member review and use
Performs monthly reconciliation of departmental deposit transmittals against Banner, TouchNet and the T2 Flex Parking System
Creates Ad Hoc queries and reports to help ensure the overall integrity of the parking database
Assists the Director with collection of citation and decal data for use in the departments Quarterly Accounts Receivables report to Financial Reporting
Primary POC for update and maintenance of front-line Policies & Procedures Manuals and PCI Compliance Checklists
Qualification
Required
High School Graduate or equivalent
Knowledge of parking operations, customer service, or related experience
Previous experience with Parking Management Software, or operating a Point of Sale (POS) register, or handling cash transactions within a customer service role, or computing basic mathematical calculations, or comparable experience
Knowledge of basic bookkeeping principles & collections practices
Demonstrates excellent oral and written communication skills demonstrating customer service, with the ability to use good judgment, tact, and diplomacy while handling difficult customer situations
Demonstrated ability to work independently and use initiative. Must be detailed oriented and have the ability to manage multiple priorities in a fast-paced environment
A valid Driver's License is required
Ability to occasionally lift up to 50lbs
Preferred
General knowledge of parking or transportation policies
Have an understanding of methods, practices, procedures and equipment pertinent to on-street and off-street parking operations
Strong working knowledge of computer systems and a variety of software applications to include web-based systems and MS Office. Ability to learn software and apply new skills quickly and accurately
Experience using MS Office & Social Media platforms, such as excel spreadsheets and word documents as well as Facebook, and Twitter
Hands on experience with a hand held radio is desirable for communication with enforcement staff and shuttle drivers
Skills in working with small electronic equipment and software and hand held radios
Benefits
Retirement
Health insurance with options for expanded dental and vision
Group and optional life insurance with coverage for spouse and children
Flexible spending accounts
EAP (Employee Assistance Program)
Company
William & Mary Libraries
William & Mary Libraries support and enhance teaching and research, and foster intellectual curiosity, creativity and lifelong learning.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase