Fulton Bank · 2 months ago
Loan Operations Process Governance Lead
ASC - East Petersburg
Full-time
Hybrid
Mid Level
$71K/yr - $118K/yr
3+ years expFulton Bank is committed to making a positive impact in local communities and is seeking a Loan Operations Process Governance Lead to enhance operational processes within Loan Operations. This role involves collaborating with various functional areas to ensure compliance with regulatory requirements and internal policies while maintaining effective operational controls.
BankingFinancial Services
No H1B
Responsibilities
Own the lifecycle of Loan Operations Procedures, including documentation, updates, reviews and version control to ensure all procedures are complete, accurate, and updated as necessary to align with roles and functions within the Operating Model, internal policies, and regulatory requirements
Work closely with SMEs and business partners to ensure procedures reflect current workflow and document changes resulting from automation, LOS/Core changes, or regulatory requirements
Ensure approval processes for all changes to procedures are followed and adequately documented
Work with HR Partners to ensure that process updates are communicated clearly to loan operations teams and incorporated into workflows, procedures, and corresponding trainings as necessary
Maintain Risk and Control Assessments and actively monitor key controls particularly relating to data quality, collateral management, loan boarding, transaction processing, specialty servicing and exceptions
Participate in Operational Risk Reviews for system or process changes and participate in all applicable Change Advisory Boards to present and assess risks associated with changes within or affecting Loan Operations
Work with business units to ensure all action plans to address operation gaps or deficiencies are implemented timely, while maintaining any necessary updates to procedures to document necessary actions
Participate in process redesign initiatives with line of business leaders to address changes resulting from new regulations or policies
Work with stakeholders to identify inefficiencies, develop streamlined workflows, and implement process improvements and corresponding trainings that maintain compliance
Monitor the effectiveness of implemented changes and completed trainings, gathering feedback from teams to identify any issues or areas for further improvement
Maintain thorough and accurate records of all changes and conducted trainings, including process redesigns, procedure updates, and compliance documentation
Provide regular updates to management on the status of change initiatives, highlighting successes, challenges, and recommendations for future improvements
Qualification
Required
High School Diploma or equivalent. Specialty: general studies
3 or more years loan operations, loan servicing, or lending compliance
3 or more years proven experience documenting procedures ensuring alignment with bank policy and regulatory compliance
Strong communication skills to collaborate with Compliance, Risk and Audit teams, line of business leaders, and other stakeholders, ensuring alignment and clarity on changes and effectively delivering to Loan Operations team
Attention to detail and organizational skills to update procedures and documentation accurately and in a timely manner, reflecting changes in regulations or processes
Preferred
Bachelor's Degree or the equivalent experience. Specialty: Business Management
1 or more years demonstrated experience in facilitating training on process requirements and changes as implemented
1 or more years facilitating process redesigns and collaborating across departments such as compliance and operations, and using data analytics to monitor effectiveness and operational performance
Strong understanding of banking regulations and policies that affect loan operations, with the ability to interpret and apply regulatory changes effectively
Ability to analyze current workflows, identify areas for improvement and training needs, and develop streamlined processes in collaboration with SMEs and business leaders
Knowledge of change management frameworks and methodologies to guide the organization through regulatory or policy-driven transformations
Ability to manage multiple projects simultaneously, meeting deadlines for process redesigns, compliance updates, and procedure documentation
Familiarity with Risk and Control Assessment Frameworks
Benefits
Medical plans with prescription drug coverage
Flexible spending account or health savings account depending on the medical plan chosen
Dental and vision insurance
Life insurance
401(k) program with employer match and Employee Stock Purchase Plan
Paid time off programs including holiday pay and paid volunteer time
Disability insurance coverage
Maternity and parental leave
Adoption assistance
Educational assistance
A robust wellness program with financial incentives
Company
Fulton Bank
Fulton Bank strive to have a better understanding of your financial goals, are a full-service commercial bank operating 250 branches.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark DeGrandpre
VP, of Life Sciences and Technology
Atul Malhotra
Chief Risk Officer (CRO)
Recent News
2026-01-22
2025-12-18
Company data provided by crunchbase