Apply on Employer Site

PermitFlow · 2 months ago

Founding, Enterprise Customer Success Manager

New York, NY

Full-time

Hybrid

Senior Level

$160K/yr - $210K/yr

5+ years exp

PermitFlow is an applied AI company redefining how America builds by helping construction companies navigate permitting and licensing challenges. The Founding Enterprise Customer Success Manager will own high-value customer relationships, drive value, and influence product direction while collaborating with senior leadership to scale the customer success function.

Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware

Responsibilities

Own a high-value book of business across onboarding, retention, renewals, and expansion

Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible

Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success

Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists

Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions

Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention

Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks

Qualification

B2B SaaS Customer SuccessAccount ManagementData-driven insightsAI-driven solutionsStrategic partnershipsStakeholder mappingCustomer retentionScrappy mindset

Required

Proven experience: 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements

Data-driven: Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership

A builder's mindset: You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment

AI-first approach: You're excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows