Country Supplier · 2 months ago
Repair Associate
Country Supplier is a company focused on providing repair and maintenance services for engine power equipment. The Repair Associate will be responsible for diagnosing, repairing, and maintaining 4-cycle and 2-cycle engine machines while ensuring outstanding customer service.
Retail
Responsibilities
Diagnose, repair, and provide maintenance as requested on 4-cycle and 2-cycle engine machines
Ensure each customer receives outstanding service by providing a customer-friendly environment that includes greeting and acknowledging every customer and all other components of customer service
Accurately and efficiently complete all paperwork required to begin the equipment repair process
Maintain records of all items brought to the repair shop and the work done on each
Must possess a good understanding of all warranty procedures, process of ordering parts, and basic knowledge of the POS system
Comprehensive knowledge of the products Coastal Farm sells
Help in other departments when needed
Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor
Other duties assigned as needed
Qualification
Required
Basic knowledge on repairing small engines (2-cycle and 4-cycle)
Proven written and verbal communication skills
Strong interpersonal skills
Ability to adapt to rapidly changing work environments and to shift priorities accordingly
Familiar with how to operate a computer system and email
Excellent attention to detail and analytical/problem-solving abilities