Arrow International, Inc. · 2 weeks ago
Product Support Administrator
Cleveland, OH
Full-time
Hybrid
Entry Level
1+ years expArrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. The Product Support Administrator is responsible for accurately entering customer orders into the company’s system, verifying order information, and coordinating with internal departments to ensure customer satisfaction.
Consumer GoodsE-CommerceRetail
Responsibilities
Accurately enter customer orders into AS400 and Lansa Systems
Review orders for accuracy, completeness, and pricing
Communicate with customers, sales reps, and internal departments to resolve any order-related issues
Monitor and update orders / lease status in the system
Maintain digital and/or physical order records
Respond to inquiries regarding order status, delivery dates, and backorders
Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment
Process ROs according to Arrows return Policy for distributors, field engineers and external customers using salesforce
Maintain a high level of data integrity and confidentiality
Meet daily, weekly, and monthly order processing deadlines
Qualification
Required
High school diploma or equivalent; Associate's or Bachelor's degree a plus
1–3 years of experience in order entry, data entry, or customer service
Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle, etc.)
Excellent attention to detail and organizational skills
Strong written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Experience with AS400 systems or salesforce platforms is preferred
Preferred
Prior experience in manufacturing, distribution, or e-commerce industries
Familiarity with inventory and supply chain processes
Basic understanding of invoicing, shipping, and customer service workflows
Company
Arrow International, Inc.
Arrow International is a consumer goods company that offers pull tabs, daubers, and bingo equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bobby Grebenc
CFO, eGaming
Jennifer Gehrlein
Chief Legal Officer & Secretary
Recent News
Crain's Cleveland Business
2023-05-16
Company data provided by crunchbase