Tier 2 Technical Support Specialist jobs in United States
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Anchor Point Technology Resources ยท 2 months ago

Tier 2 Technical Support Specialist

positionIndianapolis, IN
timeFull-time
remoteOnsite
seniorityMid Level
money$55K/yr - $55K/yr

Anchor Point Technology Resources is seeking a Tier 2 Technical Support Specialist. The role involves providing technical assistance and support for various computer systems and software, training users, and maintaining the performance of computer systems.

Information TechnologyRecruiting
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Growth Opportunities

Responsibilities

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Respond to customer service requests either in person or over the phone
Train end users and other IT employees
Maintain daily performance of computer systems
Ability to troubleshoot problems in order to provide solutions
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Build and deploy computers for users and new employees
Ability and flexibility required as part of the 'on-call' team and schedule

Qualification

Microsoft operating systemsActive DirectoryIT Service Desk experienceIncident managementCommunication skillsOrganizational skillsDetail orientedTeamwork

Required

Knowledge of and commitment to the mission of Marian University
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and all Office versions
Experience with Active Directory
Excellent communication skills and telephone etiquette
Strong organizational skills
Detailed oriented with the ability to multitask
Previous experience in an IT Service Desk role
Incident management experience - managing incidents including business expectations and communication maintaining SLA compliance
Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently
After hours support as requested

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Company

Anchor Point Technology Resources

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Anchor Point Technology Resources provides IT and engineering staff augmentation services.
dateFounded in 2004
location
Indianapolis, Indiana, USA
people-size51-200 employees
web-link
https://www.anchorpointtr.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Julie Kennedy
Chief Executive Officer
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Company data provided by crunchbase