Apply on Employer Site

Axelera AI · 2 months ago

Field Application Engineering Manager - Americas

United States

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Axelera AI is a deep-tech startup redefining the future of artificial intelligence at the edge. They are seeking a Field Application Engineering Manager for the Americas to lead a team supporting customers from evaluation to full deployment of their Metis AI platform, blending technical leadership, customer engagement, and strategic impact.

AI InfrastructureArtificial Intelligence (AI)Machine LearningSemiconductorSoftware

Responsibilities

Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction

Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region

Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers

Build scalable support and knowledge-sharing processes for consistent customer engagement

Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production

Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe

Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility

Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions

Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding

Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement

Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams

Track team performance, project timelines, and customer satisfaction metrics

Maintain accurate reporting of customer issues and opportunities

Support hiring and scaling of the Americas FAE function as business grows

Qualification

AI/ML frameworksEmbedded systemsC/C++ programmingPython programmingCustomer engagementTechnical team managementLeadership skillsCommunication skillsPresentation skillsSelf-motivated

Required

BS/MS in Computer Science, Electrical Engineering, or related discipline

8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors

2+ years of experience managing technical teams

Strong hands-on technical expertise in AI/ML frameworks (PyTorch, TensorFlow)

Embedded or edge computing systems

C/C++, Python, OpenCL, or CUDA programming

Computer vision or model deployment pipelines

Proven ability to manage complex customer engagements and drive results across cross-functional teams

Excellent leadership, communication, and presentation skills

Self-motivated, structured, and comfortable working in a fast-paced, international environment