Head of Operations jobs in United States
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Sunfish · 2 months ago

Head of Operations

positionLos Angeles, CA
timeFull-time
remoteHybrid
seniorityDirector/Executive

Sunfish is a fast-growing, venture-backed Series A health tech startup focused on making the parenthood journey easy and affordable. The Head of Operations will lead and scale company functions, ensuring a seamless experience for clients and partners while defining operational priorities and managing performance metrics.

FinanceFinancial ServicesLending
badNo H1Bnote

Responsibilities

Define key operational metrics (KPIs) and reporting cadences, ensure a 'test, measure, learn' ethos throughout the company
Monitor performance to identify gaps, bottlenecks, and opportunities for improvement
Implement data-driven solutions to improve efficiency, conversion rates, and client satisfaction
Lead, mentor, and grow the operations and support teams
Set clear goals and expectations while empowering team members to take ownership
Recruit and onboard top operational talent to support company scaling
Partner with legal and compliance to ensure adherence to regulatory and contractual requirements
Develop and maintain quality control measures to safeguard client data and financial transactions
Partner with the CEO to define operational priorities aligned with company growth goals
Translate strategic objectives into clear operational plans and measurable outcomes
Build and maintain a culture of accountability, collaboration, and continuous improvement
Design and refine scalable workflows for client onboarding, financing processes, partner management, and support services
Streamline cross-functional processes to ensure smooth handoffs between Growth, Member and Clinic Success, HR, and Finance
Establish and maintain high standards for service delivery and client experience

Qualification

Data analyticsFinancial modelingStrategic analysisPricing strategyUnit economicsExcelSQLBusiness managementHealthtech experienceFintech experienceTeam leadership

Required

Deep expertise in data analytics, financial modeling, and strategic analysis
Prior experience at an early stage, venture-backed startup
Strong understanding of pricing strategy and unit economics, strong financial skills
Ability to synthesize quantitative and qualitative insights into clear business recommendations, using word docs and PPT
Proficiency in Excel, SQL, or other analytics tools and BI tools
Ability to execute and excitement to work in a fast-moving, unpredictable startup environment
Bachelor's degree or Masters in Business, Management, Economics, Finance, or a related field
Passion for our mission
Applicants must be currently authorized to work in the United States on a full-time basis

Preferred

Healthtech and/or fintech experience are preferred

Benefits

Health coverage
Paid time off
Sunny offices
Team retreats
A 401K
A free gym membership at the office
Parental leave

Company

Sunfish

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Sunfish makes parenthood attainable for all types of families through financial solutions, guarantees, and guidance.
dateFounded in 2022
location
Los Angeles, California, USA
people-size11-50 employees
web-link
https://joinsunfish.com/

Funding

Current Stage
Early Stage
Total Funding
$4M
Key Investors
Walkabout Ventures
2022-05-02Pre Seed· $4M

Leadership Team

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Angela Rastegar
Co-Founder and CEO
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Recent News

PR Newswire
Sunfish and Ivy Fertility Expand Partnership to Deliver Greater Financial Support and Access for Fertility Patients
2025-12-01
PR Newswire
No More Guessing: Sunfish Launches Free Digital Platform to Demystify Fertility Costs
2025-10-31
Company data provided by crunchbase