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Track Group, Inc. · 1 month ago

Part-Time Electronic Monitoring Technician

Philadelphia, PA

Part-time

Onsite

New Grad, Entry Level

$34K/yr - $34K/yr

Track Group Inc. is a global leader in advanced electronic monitoring and supervision solutions for the criminal justice market. The Electronic Monitoring Technician plays a key role in customer service, ensuring high satisfaction and retention through support and training while actively identifying growth opportunities.

AnalyticsBig DataCommercial Real EstateGPSInformation TechnologyMobileWireless

Responsibilities

Daily Operations

Setting up offender profiles, completing schedules, establishing GeoRules

Activation/Installation of GPS Devices

Unarchiving past offenders when necessary

Advise in monitoring offender profiles, identifying daily alerts and providing reports to Probation Officers (if needed)

Remove equipment once completed on the program, deactivate/uninstall offender profile, clean and test equipment for re-use

Assist GPS Probation staff in day-to-day GPS related needs

Basic understanding of the client's processes

On call for various weekend/holiday service needs

Maintain adequate inventory of GPS devices and equipment on-site

Communicate with On-Site Account manager of any inventory needs

Triaging and Repairing malfunctioning device/cuffs

Photograph and return any damaged devices

Maintain a log of all activations and deactivations at location

Work in a copacetic manner to coordinate and communicate with on-site Account Manager as a team

Assist with Senior Account Manager's on-site needs

Identify and report opportunities, issues, and concerns

Qualification

GPS device installationMonitoring software proficiencyExcelMulti-taskingTyping speedReliabilitySelf-starter

Required

Must be a quick learner, reliable, and self-starter

Must be able to type at least 45 words per minute

Multi-task in a fast-paced environment, and navigate on computer databases such as Excel and software programs used for monitoring clients

Follow the holiday schedule of the client that you will be working with as discussed in your interview

Benefits

Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.

Ability to contribute to a company sponsored 401(k) retirement plan with company match on your contributions.

Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your career goals.