SmarterDx · 2 months ago
Senior Director, Customer Success
United States
Full-time
Remote
Director/Executive
$215K/yr - $240K/yr
12+ years expSmarterDx is a clinical AI company transforming how hospitals translate care into payment. The Senior Director of Customer Success will build and lead a customer account management organization, define account strategies, and collaborate cross-functionally to deliver exceptional results for health system clients.
Artificial Intelligence (AI)Health CareHospitalInformation Technology
Responsibilities
Recruit, develop, and manage a growing team of Customer Success Managers and Senior Managers, Customer Success, each overseeing a portfolio of health system clients
Establish performance metrics, set team objectives, and design development plans to ensure regional teams consistently meet and exceed goals
Partner with the VP of Customer Success and your regional leadership team to develop regional strategies for customer success, including onboarding, adoption, expansion, and renewals
Identify new opportunities to deepen client relationships, collaborating with Sales and Product teams to drive growth and secure long-term partnerships
Serve as a trusted advisor to C-level stakeholders at major hospital systems, clarifying business outcomes and aligning SmarterDx’s platform to client objectives
Provide senior-level oversight and guidance for complex or high-profile accounts, working closely with your team to mitigate risks and drive success
Collaborate with Implementation, Clinical Excellence, and Product/Engineering teams to ensure client needs are met swiftly and effectively, especially for escalations or complex technical requirements
Advocate for customers internally, ensuring their feedback informs product roadmaps and service enhancements
Qualification
Required
12+ years of experience in customer success, account management, or consulting with large health systems or hospitals
5+ years of proven leadership experience managing high-performing teams; previous senior director or similar leadership scope is highly desirable
Deep knowledge of hospital revenue cycle and the healthcare ecosystem, with the ability to effectively communicate ROI and strategic value to CFOs and other health system executives
Track record of driving complex account expansions, renewals, and high customer satisfaction scores, particularly in a startup or rapidly growing environment
Strong relationship-building skills, with an emphasis on executive-level engagement and influence
Exceptional communication skills—capable of both high-level strategic conversations and detail-oriented problem-solving discussions
Radical ownership mindset, thriving in ambiguous, fast-moving contexts that demand agility and creativity
Proficiency with CRM tools (e.g., Salesforce) and familiarity with ticketing systems (e.g., Jira) or project management software for cross-functional collaboration
Preferred
Advanced degree (e.g., MBA or MPH) or specialized certifications in project management (PMP, Lean Six Sigma)
Experience working in a high-growth SaaS startup
Strong data analytics background, with the ability to develop dashboards and guide data-driven decisions
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation Capital
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase