AssetWatch® · 1 month ago
Customer Success Systems Administrator
United States
Full-time
Hybrid
Mid LevelAssetWatch is a company focused on enhancing manufacturing uptime through condition monitoring. They are seeking a Customer Success Systems Administrator to manage operational processes and integrations, ensuring exceptional customer experiences and efficient internal workflows.
Big DataIndustrial AutomationInternet of ThingsMachine LearningPredictive Analytics
Responsibilities
Manage integrations with Salesforce, Vitally, and Make.com ensuring data quality, automation, and alignment with business goals
Create and maintain data quality dashboards, lead data quality review meetings, and drive action plans to resolve inefficiencies or potential gaps
Own the resolution of billing and subscription-related errors, including end-of-month reporting, while documenting scalable solutions for any recurring or one time issues
Oversee the billing ticket workflow ensuring timely triage and resolution of issues
Partner with Customer Success leadership to automate and standardize best practices within core systems, ensuring consistent, high-quality customer experiences through data-driven workflows
Translate new processes or platform changes (Salesforce, Vitally, etc.) into clear, scalable workflows and internal documentation
Establish and manage a CS-Ops help channel to intake and prioritize requests from Customer Success and Operational teams
Oversee the Work Order process, from initial installations through return orders, ensuring process remains efficient as changes are made
Partner with CSMs to track renewals, ensuring they are processed efficiently and without delay
Manage Salesforce hierarchy adjustments (e.g., account merges, structure changes), clearly communicating impacts to stakeholders
Act as the primary point of contact for resolving implementation and subscription-related issues, coordinating with stakeholders to ensure swift resolution
Create and maintain detailed documentation for all Customer Success Operations processes, ensuring clarity and accessibility
Assist with capturing cross-functional requests from Operations, documenting them in Notion and Jira
Support building Salesforce and Vitally reports or dashboards for stakeholders across all levels of the business
Support teams with Salesforce-to-AssetWatch linked issues, including setting up QA environments for testing
Conduct regular 'office hours' with Operations departments to capture needs, provide guidance, and resolve recurring questions
Partner closely with leadership to align operational initiatives with broader company objectives
Work within defined sprints to exceed team objectives and drive overall efficiencies
Qualification
Required
Bachelor's degree in a related field or equivalent work experience
Proven experience in Customer Success Operations, project management, or a similar role, preferably in a SaaS or technology environment
Proficiency with Salesforce, Vitally, Slack, Notion, Make, and related tools
Strong communication, problem-solving, and leadership skills with a track record of driving cross-functional initiatives
Demonstrated ability to manage complex projects, resolve data or process errors, and design scalable workflows
Ability to identify process improvements and solution potential remedies while working hands on
A tech-savvy mindset with the ability to quickly adapt to new tools and evolving business needs
Benefits
Competitive compensation package including stock options
Flexible work schedule
Comprehensive benefits including retirement plan match
Opportunity to make a real impact every day
Work with a dynamic and growing team
Unlimited PTO
Company
AssetWatch®
Predictive Maintenance Simplified.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$166.14MKey Investors
Viking Global InvestorsWellington ManagementG2 Venture Partners
2025-04-30Series C· $75M
2024-02-21Series B· $38M
2022-06-27Series A· $9M
Leadership Team
Will Zell
Co-Founder & Executive Chairman
Recent News
2025-07-04
2025-05-02
Company data provided by crunchbase