GVO Partners · 1 month ago
Front Desk / Guest Services - Urban Medspa & Weight Loss Center
Charlotte, NC
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expGVO Partners is seeking a friendly, professional, and highly organized Front Desk / Guest Services associate to join Urban Medspa & Weight Loss Center. This role involves providing excellent customer service, managing patient check-ins, scheduling appointments, and ensuring a warm guest experience.
Hospital & Health Care
Responsibilities
Greet and check in guests with warmth and professionalism
Provide excellent customer service while managing patient flow
Verify and update guest information in our system accurately
Monitor the waiting room to ensure comfort and communicate delays
Answer and route incoming phone calls in a friendly and professional manner
Ensure a smooth, welcoming scheduling experience for guests
Schedule appointments, confirm visits, and coordinate with clinical staff
Communicate clearly with patients, providers, and teammates
Educate guests on services, packages, and offerings
Encourage return visits and service add-ons
Maintain medical charts, guest files, and records
Assist with data entry, filing, and basic office organization
Use Microsoft Word, Excel, and scheduling software as needed
Support team members with general office duties and special projects
Qualification
Required
High school diploma or equivalent required
Computer proficiency, especially with Microsoft Word, Excel, and scheduling systems
Strong communication, listening, and organizational skills
Professional and empathetic demeanor when interacting with patients and colleagues
Must be eligible to work in the United States and able to work on-site (not remote)
Preferred
Minimum 2 years' experience in customer service, administrative, or front desk/reception roles (medical, dental, spa, or similar preferred)
Comfortable with sales conversations and recommending services or products
Benefits
401(k) matching
Dental, Health, and Vision insurance
Paid time off (PTO)
Supportive and collaborative work environment
Commission and/or bonus opportunities based on sales performance
Company
GVO Partners
At GVO Partners, we specialize in acquiring and growing leading medical aesthetics and plastic surgery clinics across the US, blending deep industry expertise with innovative digital marketing strategies.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase