NetActuate · 2 months ago
System Administrator
Raleigh, NC
Full-time
Onsite
New Grad, Entry LevelNetActuate is seeking a System Administrator who is self-motivated and has excellent troubleshooting skills. The role involves maintaining and supporting technical infrastructure, responding to customer support inquiries, and managing server and network issues.
Data CenterTelecommunications
Responsibilities
We make use of slack, zoom, and whatsapp for internal and external communication and you are expected to be available during your expected work hours
You may be required to work additional hours to continue work on projects, be on call in case of emergency, or work during schedules that do not impact customer use of infrastructure
Respond professionally and in a timely manner to customer support inquiries by phone and email. Continued communication with customers to ensure customer support SLAs are met/exceeded
Maintain and support the technical infrastructure – servers, firewalls, network devices
Respond to monitoring alerts for server and network issues
Troubleshoot server slowdowns and errant behavior, based on specific procedures
Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
Manage escalation of issues to senior staff and vendors, and provide clear communication/updates of the issues
Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
Provide situational awareness to the team through email and chat communications
Qualification
Required
Must be self motivated
Work well independently
Excellent troubleshooting skills
Excellent English communication skills
Passionate about open source software, servers, and datacenters
Available during expected work hours
May be required to work additional hours
Be on call in case of emergency
Work during schedules that do not impact customer use of infrastructure
Respond professionally and in a timely manner to customer support inquiries by phone and email
Continued communication with customers to ensure customer support SLAs are met/exceeded
Maintain and support the technical infrastructure – servers, firewalls, network devices
Respond to monitoring alerts for server and network issues
Troubleshoot server slowdowns and errant behavior, based on specific procedures
Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
Manage escalation of issues to senior staff and vendors
Provide clear communication/updates of the issues
Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
Provide situational awareness to the team through email and chat communications
Company
NetActuate
NetActuate delivers edge infrastructure and network solutions in over 45 locations worldwide, enabling customers to take control of their workloads anywhere with low latency, resiliency, and security built in.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Lilley
Chief Marketing Officer
Recent News
2025-09-09
Company data provided by crunchbase