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Barry-Wehmiller · 3 months ago

Field Service Engineer/Technician

United States

Full-time

Remote

Mid Level

$85K/yr - $110K/yr

4+ years exp

Afinitas is the global market leader for pipe and precast concrete equipment, and they are seeking a Field Service Engineer/Technician to provide advanced support to customers in the Concrete Infrastructure and Supporting industries. This role involves significant travel to customer sites for installations, servicing, and upgrades, with a focus on maintaining equipment and promoting additional product offerings.

Machinery

Responsibilities

Commission and test machines using certified test procedures and perform preventative maintenance & emergency service at customer sites

Accurately document and report all service-related activities. These include, but are not limited to, submitting Electronic Service Reports and Expense Reports at appropriate intervals, per company established procedures

Promote sales of additional Afinitas product offerings such as service programs, new equipment leads, spare parts kits, etc

Provide timely feedback to the Engineering Department on equipment reliability and design

Maintain all company property, including laptop, cell phone, safety equipment, and tools in good working condition

Troubleshooting hydraulic and electrical control systems and via network connection directly to the production machine in question. (We use Siemens control systems on all our production plants.)

Significant experience working in large production facilities, performing heavy mechanical work including, but not limited to basic stick, TIG, and MIG welding, mechanical drawing interpretation, and broad experience with a variety of mechanical tools

Conduct on-site training with customer’s personnel to ensure proper operation of equipment

Hold meetings with customers, including introductory job scope and exit meetings

Communicate between the field and the internal office support staff on both technical and administrative issues

Attend refresher training classes and planned technician meetings with other service team members to promote continuous improvement of technical and non-technical skillsets

Complete detailed root-cause analysis studies, recommending solutions and next step actions

Collect feedback on common product issues and skills gaps to support the management of our continuous improvement programs

Act as an onsite Safety Leader for the field service organization which includes the review of current safety trends and/or injuries, providing continuous feedback therein, and the regular submission of safety opportunities and/or near misses for discussion and action within the entire Service Team

Qualification

Electro-mechanical troubleshootingHydraulic control systemsMechanical work experienceField customer serviceTechnical communicationCustomer relationship managementTeam leadershipAdaptability

Required

High school diploma required

Minimum 4 years' experience as a Field Service Engineer / Technician

Proven ability to travel extensively for work, including both domestic and international assignments of varying durations

Advanced Knowledge (capabilities) of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field and the ability to identify root-cause

Support and cultivate a positive team environment and lead by example

Professional communication with an ability to resolve customer issues and defuse conflict

Ability to adapt to change in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems

Work independently with little supervision while managing difficult and high-pressure customer situations

Ability to work overtime and weekends – particularly where escalated Key Account customer situations are involved

Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis

Must be able to lift and/or move up to 60 lbs. regularly

Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions on a regular basis

Preferred

Associate degree from a technical school or commensurate military experience preferred

May substitute the minimum experience requirement with 4 years of military experience plus 2 years of previous experience in field customer service work

Associate degree from a technical school plus 2 years of previous experience in field customer service work

At the discretion of the North America Service Leader