Harris Computer ยท 2 months ago
(Remote) Software Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expSmartCOP, a division of Harris, is seeking a Software Support Specialist to serve as the front-line contact for their customer base. The role involves delivering positive customer experiences through troubleshooting and resolving software issues, ensuring quality and procedural expectations are met.
Responsibilities
Monitor and answer incoming support calls and emails
Resolve issues when possible and escalate to the appropriate team if needed
Use existing documentation as a baseline for troubleshooting
Maintain Client Relationships
Create and provide support documentation and webinars
Help deploy software upgrades
Multitasking through multiple systems while troubleshooting with customers
Act as the primary point of contact for the customer
Effectively communicate technical information with your team members and customers alike
Diagnose and provide a path to resolving technical issues
Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures
Qualification
Required
2 to 4 years of experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk
Experience working with SQL
Experience troubleshooting in a technical support environment
Basic computing and networking knowledge
Ability to relate somewhat complex technical concepts to everyday users
Excellent customer service skills and interpersonal skills
Good time management and prioritization skills
Experience in a Windows environment
Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues
Preferred
Windows Server
Windows Powershell
JIRA Service Desk
The ability to research and troubleshoot software and technical problems
Benefits
401(k) plan
Generous vacation policy
Health, dental, vision, life, and disability insurance
A casual work environment
Lifestyle rewards perk of $325 annually
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase